# Is Zendesk a good help desk platform?

Category: Help Desk. Intent: navigational. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/is-zendesk-a-good-help-desk-platform-hr4qa3rph6 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 100% |
| Freshworks | 67% |
| Intercom | 33% |
| Zoho | 33% |
| Help Scout | 33% |
| ServiceNow | 33% |
| HelpDesk | 33% |

## Sources

- zendesk.com (11)
- capterra.com (2)
- g2.com (2)
- freshworks.com (1)
- getmacha.com (1)
- helpdesk.com (1)
- helpscout.com (1)
- intercom.com (1)
- itechguides.com (1)
- pcmag.com (1)
- stackkite.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Is Zendesk a good help desk platform?”, https://slateindex.ai/prompt/is-zendesk-a-good-help-desk-platform-hr4qa3rph6, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).