# Official website of the top contact center platform vendors

Category: Contact Center. Intent: navigational. Top brand: Genesys.

Page: https://slateindex.ai/prompt/official-website-of-the-top-contact-center-platform-vendors-agxmn6pgxv · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Genesys | 100% |
| Five9 | 100% |
| Talkdesk CX Cloud | 100% |
| RingCentral | 100% |
| 8x8 | 100% |
| Cisco Webex Contact Center | 100% |
| Dialpad | 100% |
| Sprinklr | 100% |
| CXone | 67% |
| Amazon Connect | 67% |
| AWS | 67% |
| Nextiva | 67% |
| Zoom Contact Center | 67% |
| Zendesk | 67% |
| Twilio Flex | 67% |
| Vonage | 67% |
| Salesforce | 67% |
| Avaya | 67% |
| Content Guru | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |
| UJET | 33% |
| Aircall | 33% |
| Infobip | 33% |

## Sources

- metrigy.com (4)
- cisco.com (2)
- gartner.com (2)
- nice.com (2)
- checkthat.ai (1)
- ciopages.com (1)
- cmswire.com (1)
- contactcentercx.com (1)
- contactcenternation.com (1)
- g2.com (1)
- genesys.com (1)
- infobip.com (1)
- itechguides.com (1)
- palomarr.com (1)
- ringcentral.com (1)
- salesforce.com (1)
- tatacommunications.com (1)
- techtarget.com (1)
- twilio.com (1)
- wisemonk.io (1)
- zendesk.com (1)
- zoom.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Official website of the top contact center platform vendors”, https://slateindex.ai/prompt/official-website-of-the-top-contact-center-platform-vendors-agxmn6pgxv, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).