# Official website of the top help desk platform vendors

Category: Help Desk. Intent: navigational. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/official-website-of-the-top-help-desk-platform-vendors-ry2ecz46r6 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 100% |
| Freshworks | 100% |
| Intercom | 100% |
| Salesforce | 100% |
| HubSpot | 100% |
| Zoho | 100% |
| Jira Service Management | 100% |
| LiveAgent | 100% |
| ServiceNow | 100% |
| ManageEngine ServiceDesk Plus | 100% |
| SolarWinds Service Desk | 100% |
| Help Scout | 67% |
| Gorgias | 67% |
| HappyFox | 67% |
| SysAid | 67% |
| Front | 33% |
| Spiceworks Cloud Help Desk | 33% |
| HelpDesk | 33% |
| Hiver | 33% |
| Kustomer | 33% |
| Gladly | 33% |

## Sources

- helpdesk.com (7)
- intercom.com (4)
- atlassian.com (2)
- freshworks.com (2)
- capterra.com (1)
- front.com (1)
- genrank.com (1)
- gladly.com (1)
- gorgias.com (1)
- happyfox.com (1)
- helpscout.com (1)
- hiverhq.com (1)
- hubspot.com (1)
- kaseya.com (1)
- kustomer.com (1)
- liveagent.com (1)
- manageengine.com (1)
- salesforce.com (1)
- servicenow.com (1)
- solarwinds.com (1)
- sysaid.com (1)
- teamsupport.com (1)
- zendesk.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Official website of the top help desk platform vendors”, https://slateindex.ai/prompt/official-website-of-the-top-help-desk-platform-vendors-ry2ecz46r6, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).