# Top help desk platform options for B2B SaaS companies

Category: Help Desk. Intent: commercial. Top brand: Intercom.

Page: https://slateindex.ai/prompt/top-help-desk-platform-options-for-b2b-saas-companies-flfea2pwcj · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Intercom | 100% |
| Pylon | 100% |
| Zendesk | 100% |
| HubSpot | 100% |
| Help Scout | 100% |
| Plain | 67% |
| Freshworks | 67% |
| Front | 67% |
| Supportbench | 67% |
| Zoho | 67% |
| Jira Service Management | 33% |
| Salesforce | 33% |
| HelpDesk | 33% |
| Helply | 33% |

## Sources

- intercom.com (3)
- usepylon.com (3)
- front.com (2)
- helpdesk.com (2)
- plain.com (2)
- rework.com (2)
- userorbit.com (2)
- chatwoot.com (1)
- costbench.com (1)
- freshworks.com (1)
- gleap.ai (1)
- helply.com (1)
- helpscout.com (1)
- hubspot.com (1)
- supportbench.com (1)
- youtube.com (1)
- zendesk.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Top help desk platform options for B2B SaaS companies”, https://slateindex.ai/prompt/top-help-desk-platform-options-for-b2b-saas-companies-flfea2pwcj, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).