# Top live chat tool options for B2B SaaS companies

Category: Live Chat & AI Support. Intent: commercial. Top brand: Intercom.

Page: https://slateindex.ai/prompt/top-live-chat-tool-options-for-b2b-saas-companies-malyrx2rrx · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Intercom | 100% |
| Zendesk | 100% |
| HubSpot | 100% |
| Crisp | 100% |
| Pylon | 67% |
| Drift | 67% |
| LiveChat | 67% |
| Freshworks | 67% |
| Salesforce | 33% |
| Help Scout | 33% |
| Tidio | 33% |
| Comm100 | 33% |

## Sources

- hackceleration.com (3)
- intercom.com (3)
- hubspot.com (2)
- rankite.com (2)
- toolradar.com (2)
- citehawk.com (1)
- comm100.com (1)
- crisp.chat (1)
- engagelab.com (1)
- freshworks.com (1)
- livechat.com (1)
- munro.agency (1)
- salesloft.com (1)
- tidio.com (1)
- userview.com (1)
- zendesk.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Top live chat tool options for B2B SaaS companies”, https://slateindex.ai/prompt/top-live-chat-tool-options-for-b2b-saas-companies-malyrx2rrx, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).