# What are common mistakes when buying a contact center platform?

Category: Contact Center. Intent: informational. Top brand: Salesforce.

Page: https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-contact-center-nd6m33vx42 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Avaya | 33% |
| Salesforce | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |
| CXone | 33% |

## Sources

- cxtoday.com (3)
- c2xcel.com (2)
- techtarget.com (2)
- avaya.com (1)
- callcenteradvisor.com (1)
- ciopages.com (1)
- cxfoundation.com (1)
- facebook.com (1)
- fortayconnect.com (1)
- helloduty.com (1)
- inconcertcx.com (1)
- linkedin.com (1)
- strativant.com (1)
- udeskglobal.com (1)
- vocalpointconsulting.com (1)
- voxtronme.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What are common mistakes when buying a contact center platform?”, https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-contact-center-nd6m33vx42, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).