# What are common mistakes when buying a live chat tool?

Category: Live Chat & AI Support. Intent: informational. Top brand: Zoho.

Page: https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-live-chat-tool-augjxisjne · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zoho | 33% |

## Sources

- commercial.ai (2)
- blazeo.com (1)
- consultevo.com (1)
- dialpad.com (1)
- instadesk.com (1)
- pulserevops.com (1)
- rework.com (1)
- shoplazza.com (1)
- spotsaas.com (1)
- supportyourapp.com (1)
- withstoa.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What are common mistakes when buying a live chat tool?”, https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-live-chat-tool-augjxisjne, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).