# What are the pros and cons of 8x8?

Category: Contact Center. Intent: navigational. Top brand: 8x8.

Page: https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-8x8-ctx7vd4xh2 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| 8x8 | 100% |
| Nextiva | 67% |
| Salesforce | 33% |
| HubSpot | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |
| RingCentral | 33% |
| Zoom Contact Center | 33% |

## Sources

- forbes.com (3)
- business.com (2)
- capterra.com (2)
- g2.com (2)
- gartner.com (2)
- nextiva.com (2)
- techrepublic.com (2)
- businessnewsdaily.com (1)
- expertmarket.com (1)
- findstack.com (1)
- softwareadvice.com (1)
- techradar.com (1)
- trustradius.com (1)
- verwick.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What are the pros and cons of 8x8?”, https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-8x8-ctx7vd4xh2, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).