# What are the pros and cons of Freshworks?

Category: Help Desk. Intent: navigational. Top brand: Freshworks.

Page: https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-freshworks-tcs7kj3xuw · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Freshworks | 100% |
| Salesforce | 100% |
| HubSpot | 67% |
| Zendesk | 67% |
| ServiceNow | 33% |

## Sources

- capterra.com (2)
- larksuite.com (2)
- techradar.com (2)
- canvuscaner.com (1)
- freshworks.com (1)
- getapp.com (1)
- kampaignlab.com (1)
- prospeo.io (1)
- quotaengine.com (1)
- saasinspector.com (1)
- softwarefinder.com (1)
- teamblind.com (1)
- thectoclub.com (1)
- tomba.io (1)
- yahoo.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What are the pros and cons of Freshworks?”, https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-freshworks-tcs7kj3xuw, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).