# What features matter most in a live chat tool?

Category: Live Chat & AI Support. Intent: informational. Top brand: HubSpot.

Page: https://slateindex.ai/prompt/what-features-matter-most-in-a-live-chat-tool-ez7j7muow4 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| HubSpot | 100% |
| Zendesk | 100% |
| LiveChat | 67% |
| Intercom | 33% |
| Salesforce | 33% |
| Tidio | 33% |

## Sources

- hubspot.com (3)
- livechat.com (3)
- zendesk.com (2)
- clearfeed.ai (1)
- crazyegg.com (1)
- g2.com (1)
- getguru.com (1)
- radiant.dk (1)
- uschamber.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What features matter most in a live chat tool?”, https://slateindex.ai/prompt/what-features-matter-most-in-a-live-chat-tool-ez7j7muow4, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).