# What is a contact center platform and when does a company need one?

Category: Contact Center. Intent: informational. Top brand: Genesys.

Page: https://slateindex.ai/prompt/what-is-a-contact-center-platform-and-when-does-a-company-7aazexkonk · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Genesys | 67% |
| Salesforce | 67% |
| CXone | 33% |
| GoTo Connect | 33% |
| Five9 | 33% |
| Zoom Contact Center | 33% |
| 8x8 | 33% |
| Amazon Connect | 33% |
| AWS | 33% |
| Nextiva | 33% |
| Cisco Webex Contact Center | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |
| Zendesk | 33% |
| RingCentral | 33% |
| Sprinklr | 33% |

## Sources

- salesforce.com (7)
- 8x8.com (2)
- cisco.com (2)
- digital.gov (2)
- linkedin.com (2)
- microsoft.com (2)
- zoom.com (2)
- ciscolive.com (1)
- cloud.gov (1)
- featuredcustomers.com (1)
- fedramp.gov (1)
- g2.com (1)
- genesys.com (1)
- goto.com (1)
- hiverhq.com (1)
- insightglobal.com (1)
- nextiva.com (1)
- nice.com (1)
- prtimes.jp (1)
- ringcentral.com (1)
- sprinklr.com (1)
- zendesk.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What is a contact center platform and when does a company need one?”, https://slateindex.ai/prompt/what-is-a-contact-center-platform-and-when-does-a-company-7aazexkonk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).