# What is a live chat tool and when does a company need one?

Category: Live Chat & AI Support. Intent: informational. Top brand: HubSpot.

Page: https://slateindex.ai/prompt/what-is-a-live-chat-tool-and-when-does-a-company-need-one-c5um4lsl6t · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| HubSpot | 67% |
| Zendesk | 67% |
| Salesforce | 67% |
| Intercom | 33% |
| JivoChat | 33% |
| LiveChat | 33% |
| ProProfs Chat | 33% |
| Tidio | 33% |

## Sources

- hubspot.com (3)
- zendesk.com (3)
- intercom.com (2)
- jivochat.com (2)
- salesforce.com (2)
- brevo.com (1)
- getresponse.com (1)
- livechat.com (1)
- nextiva.com (1)
- proprofschat.com (1)
- shopify.com (1)
- tidio.com (1)
- uschamber.com (1)
- zendesk.co.uk (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What is a live chat tool and when does a company need one?”, https://slateindex.ai/prompt/what-is-a-live-chat-tool-and-when-does-a-company-need-one-c5um4lsl6t, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).