# What is the typical pricing model for Contact Center software?

Category: Contact Center. Intent: transactional. Top brand: Five9.

Page: https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-contact-center-tr2qwxkzty · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Amazon Connect | 67% |
| Nextiva | 67% |
| JustCall | 67% |
| Five9 | 33% |
| Genesys | 33% |
| Twilio Flex | 33% |
| CXone | 33% |
| Salesforce | 33% |
| Talkdesk CX Cloud | 33% |
| Zendesk | 33% |
| RingCentral | 33% |

## Sources

- nextiva.com (3)
- easedial.com (2)
- justcall.io (2)
- activecalls.com (1)
- capterra.com (1)
- cisco.com (1)
- contactcenterguide.com (1)
- customerexperience.io (1)
- cxfoundation.com (1)
- cytranet.com (1)
- dialerbee.com (1)
- exotel.com (1)
- five9.com (1)
- inflectioncx.com (1)
- microsoft.com (1)
- paytia.com (1)
- revesoft.com (1)
- ringcentral.com (1)
- softwareadvice.com (1)
- thelevel.ai (1)
- trustradius.com (1)
- verizon.com (1)
- vomenta.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What is the typical pricing model for Contact Center software?”, https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-contact-center-tr2qwxkzty, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).