# What is the typical pricing model for Help Desk software?

Category: Help Desk. Intent: transactional. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-help-desk-software-bom4bawndy · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 67% |
| Freshworks | 67% |
| Zoho | 67% |
| HelpDesk | 33% |
| Gorgias | 33% |
| Help Scout | 33% |
| HubSpot | 33% |
| Jira Service Management | 33% |
| Intercom | 33% |

## Sources

- capterra.com (3)
- getmacha.com (3)
- helpdesk.com (2)
- rework.com (2)
- accelrio.com (1)
- alloysoftware.com (1)
- costbench.com (1)
- freshworks.com (1)
- helpscout.com (1)
- invgate.com (1)
- itcommons.com (1)
- saascrmreview.com (1)
- zendesk.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “What is the typical pricing model for Help Desk software?”, https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-help-desk-software-bom4bawndy, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).