# Which contact center platform has the best reviews?

Category: Contact Center. Intent: commercial. Top brand: Nextiva.

Page: https://slateindex.ai/prompt/which-contact-center-platform-has-the-best-reviews-stdktgrppp · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Genesys | 100% |
| Talkdesk CX Cloud | 100% |
| CXone | 67% |
| Nextiva | 67% |
| Ringover | 67% |
| Five9 | 67% |
| Salesforce | 33% |
| Zoom Contact Center | 33% |
| Aircall | 33% |
| Gladly | 33% |
| UJET | 33% |
| Twilio Flex | 33% |

## Sources

- g2.com (11)
- capterra.com (4)
- nextiva.com (2)
- apploye.com (1)
- business.com (1)
- gartner.com (1)
- github.com (1)
- logowik.com (1)
- seeklogo.com (1)
- selecthub.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Which contact center platform has the best reviews?”, https://slateindex.ai/prompt/which-contact-center-platform-has-the-best-reviews-stdktgrppp, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).