# Which Contact Center vendors do analysts recommend?

Category: Contact Center. Intent: commercial. Top brand: CXone.

Page: https://slateindex.ai/prompt/which-contact-center-vendors-do-analysts-recommend-bm22zhyq5x · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| CXone | 100% |
| Genesys | 100% |
| Amazon Connect | 100% |
| Five9 | 100% |
| AWS | 100% |
| Talkdesk CX Cloud | 100% |
| Cisco Webex Contact Center | 100% |
| Zoom Contact Center | 100% |
| Content Guru | 67% |
| Salesforce | 67% |
| Sprinklr | 67% |
| Verint | 33% |
| RingCentral | 33% |
| Vonage | 33% |
| 8x8 | 33% |
| Dialpad | 33% |
| ServiceNow | 33% |
| Zendesk | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |
| Cresta | 33% |

## Sources

- gartner.com (7)
- cxtoday.com (3)
- isg-one.com (3)
- destinationcrm.com (2)
- nice.com (2)
- zoom.com (2)
- amazon.com (1)
- businessnewsdaily.com (1)
- callcentrehelper.com (1)
- ciscolive.com (1)
- cmswire.com (1)
- contactcenternation.com (1)
- g2.com (1)
- genesys.com (1)
- github.com (1)
- klasresearch.com (1)
- linkedin.com (1)
- logowik.com (1)
- selecthub.com (1)
- spotlightar.com (1)
- talkdesk.com (1)
- talkingpointz.com (1)
- webex.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Which Contact Center vendors do analysts recommend?”, https://slateindex.ai/prompt/which-contact-center-vendors-do-analysts-recommend-bm22zhyq5x, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).