# Which help desk platform has the best reviews?

Category: Help Desk. Intent: commercial. Top brand: Freshworks.

Page: https://slateindex.ai/prompt/which-help-desk-platform-has-the-best-reviews-xem2bcyxl3 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Freshworks | 100% |
| Zoho | 100% |
| Salesforce | 100% |
| Zendesk | 100% |
| HelpDesk | 67% |
| HappyFox | 33% |
| HubSpot | 33% |
| HelpSpot | 33% |

## Sources

- g2.com (4)
- freshworks.com (2)
- capterra.com (1)
- desk365.io (1)
- forbes.com (1)
- happyfox.com (1)
- helpdesk.com (1)
- helpspot.com (1)
- pcmag.com (1)
- salesforce.com (1)
- selecthub.com (1)
- toolradar.com (1)
- zendesk.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Which help desk platform has the best reviews?”, https://slateindex.ai/prompt/which-help-desk-platform-has-the-best-reviews-xem2bcyxl3, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).