# Which Help Desk vendors do analysts recommend?

Category: Help Desk. Intent: commercial. Top brand: ServiceNow.

Page: https://slateindex.ai/prompt/which-help-desk-vendors-do-analysts-recommend-ayn7rgyzqi · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| ServiceNow | 100% |
| Zendesk | 100% |
| Freshworks | 100% |
| Jira Service Management | 100% |
| Salesforce | 67% |
| ManageEngine ServiceDesk Plus | 67% |
| TeamDynamix | 67% |
| BMC Helix ITSM | 33% |
| Zoho | 33% |
| Intercom | 33% |
| HubSpot | 33% |
| SysAid | 33% |
| HelpDesk | 33% |

## Sources

- gartner.com (4)
- g2.com (2)
- alloysoftware.com (1)
- citehawk.com (1)
- cooperaiq.com (1)
- ferndesk.com (1)
- forbes.com (1)
- helpdesk.com (1)
- intercom.com (1)
- manageengine.com (1)
- mavengity.com (1)
- pega.com (1)
- selecthub.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Which Help Desk vendors do analysts recommend?”, https://slateindex.ai/prompt/which-help-desk-vendors-do-analysts-recommend-ayn7rgyzqi, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).