# Which Knowledge Management vendors do analysts recommend?

Category: Knowledge Management. Intent: commercial. Top brand: ServiceNow.

Page: https://slateindex.ai/prompt/which-knowledge-management-vendors-do-analysts-recommend-vfrxa4amvs · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Atlassian Confluence | 100% |
| Guru | 100% |
| eGain | 100% |
| Salesforce | 67% |
| ServiceNow | 67% |
| Verint | 67% |
| Microsoft SharePoint | 67% |
| Bloomfire | 67% |
| Glean | 67% |
| Shelf | 67% |
| KMS Lighthouse | 67% |
| Stonly | 67% |
| Zendesk | 67% |
| Zoho | 33% |
| Tettra | 33% |
| Document360 | 33% |
| KnowledgeOwl | 33% |

## Sources

- isg-one.com (5)
- forrester.com (4)
- gartner.com (4)
- destinationcrm.com (2)
- cxfoundation.com (1)
- researchandmarkets.com (1)
- verifiedmarketresearch.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Which Knowledge Management vendors do analysts recommend?”, https://slateindex.ai/prompt/which-knowledge-management-vendors-do-analysts-recommend-vfrxa4amvs, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).