# Which Live Chat & AI Support vendors do analysts recommend?

Category: Live Chat & AI Support. Intent: commercial. Top brand: Salesforce.

Page: https://slateindex.ai/prompt/which-live-chat-and-ai-support-vendors-do-analysts-recommend-r2qc5zaebh · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Intercom | 100% |
| Zendesk | 100% |
| Freshworks | 100% |
| Tidio | 100% |
| Salesforce | 67% |
| Ada | 67% |
| LiveChat | 67% |
| Netomi | 67% |
| ServiceNow | 33% |
| Crisp | 33% |
| HubSpot | 33% |
| tawk.to | 33% |
| Comm100 | 33% |
| LivePerson | 33% |
| Yellow.ai | 33% |
| Sobot | 33% |

## Sources

- gartner.com (4)
- spotlightar.com (4)
- g2.com (3)
- citehawk.com (1)
- comm100.com (1)
- cooperaiq.com (1)
- llmauthorityindex.com (1)
- mavengity.com (1)
- nice.com (1)
- sobot.io (1)
- softwareadvice.com (1)
- verifiedmarketresearch.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Which Live Chat & AI Support vendors do analysts recommend?”, https://slateindex.ai/prompt/which-live-chat-and-ai-support-vendors-do-analysts-recommend-r2qc5zaebh, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).