# Who makes the most used contact center platform?

Category: Contact Center. Intent: navigational. Top brand: CXone.

Page: https://slateindex.ai/prompt/who-makes-the-most-used-contact-center-platform-ir4p6nby5f · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| CXone | 100% |
| Genesys | 100% |
| Five9 | 67% |
| Avaya | 67% |
| Cisco Webex Contact Center | 67% |
| Salesforce | 33% |
| Amazon Connect | 33% |
| Talkdesk CX Cloud | 33% |

## Sources

- metrigy.com (5)
- isg-one.com (3)
- g2.com (2)
- gartner.com (2)
- salesforce.com (2)
- businessnewsdaily.com (1)
- dmgconsult.com (1)
- futurumgroup.com (1)
- nice.com (1)
- sobot.io (1)
- techtarget.com (1)
- thebusinessresearchcompany.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Who makes the most used contact center platform?”, https://slateindex.ai/prompt/who-makes-the-most-used-contact-center-platform-ir4p6nby5f, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).