# Who makes the most used help desk platform?

Category: Help Desk. Intent: navigational. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/who-makes-the-most-used-help-desk-platform-75bdqxmh22 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| ServiceNow | 100% |
| Zendesk | 100% |
| Freshworks | 100% |
| Jira Service Management | 67% |
| Intercom | 67% |
| Salesforce | 33% |
| HelpDesk | 33% |
| HelpSpot | 33% |

## Sources

- helpdesk.com (2)
- 6sense.com (1)
- alloysoftware.com (1)
- enlyft.com (1)
- g2.com (1)
- givainc.com (1)
- helpspot.com (1)
- intercom.com (1)
- runsonwhat.com (1)
- salesforce.com (1)
- selecthub.com (1)
- skyquestt.com (1)
- text.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Who makes the most used help desk platform?”, https://slateindex.ai/prompt/who-makes-the-most-used-help-desk-platform-75bdqxmh22, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).