# Who makes the most used live chat tool?

Category: Live Chat & AI Support. Intent: navigational. Top brand: tawk.to.

Page: https://slateindex.ai/prompt/who-makes-the-most-used-live-chat-tool-r5lvw3qsbd · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| tawk.to | 100% |
| LiveChat | 100% |
| Zendesk | 67% |
| Intercom | 67% |
| WhatsApp Business | 33% |
| Zapier | 33% |
| HubSpot | 33% |
| JivoChat | 33% |
| Tidio | 33% |

## Sources

- g2.com (2)
- 6sense.com (1)
- boei.help (1)
- businesswith.com (1)
- crm.org (1)
- fortunebusinessinsights.com (1)
- hubspot.com (1)
- jivochat.com (1)
- softwareadvice.com (1)
- tawk.to (1)
- tooltester.com (1)
- wappalyzer.com (1)
- wmtips.com (1)
- zapier.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Who makes the most used live chat tool?”, https://slateindex.ai/prompt/who-makes-the-most-used-live-chat-tool-r5lvw3qsbd, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).