Chat
per message$0.010 per message sent or received
- Chat message usage
Metered per message; pricing may vary by region, communication type, and third-party provider.
Amazon Connect Pricing, Plans, and Availability
#5 in Contact Center Softwareby Amazon · amazon.com ↗
Best for AWS-centric teams needing visual Contact Flows for omnichannel routing
Pricing at a glance
◇ Pricing model
Pay-as-you-go usage pricing with separate metered charges for channels and add-on features; pricing may vary by region, communication type, and third-party provider.
↻ Billing notes
The official pricing page says there are "No minimums, no long-term contracts, pay for what you need" and "zero upfront commitment." Pricing is usage-based rather than seat-based, and AWS notes that pricing may vary by region, communication type, and third-party provider. The appendix also states that voice service usage is billed per second with a minimum of 10 seconds, some features are included only when they originate from your Amazon Connect instance, and there is a free-start option: "Get started for free."
Evidenceaws.amazon.com ↗aws.amazon.com ↗
Plans and pricing
3 tiersVoice
per minute$0.038 per voice min
- Voice usage
Voice service usage is billed per second with a minimum of 10 seconds, and standard telephony rates apply in addition to voice usage where applicable.
$0.080 per email sent or received
- Email usage
Metered per email; pricing may vary by region, communication type, and third-party provider.
Evidenceaws.amazon.com ↗aws.amazon.com ↗
Add-ons and extras
SMS and 3P messaging
$0.014 per message sent or receivedThis covers SMS and third-party messaging usage as listed on the official pricing page.
Outbound campaigns voice usage
$0.045 per minuteOutbound campaigns voice usage is billed at a separate per-minute rate instead of the standard voice cost.
Cases usage
$0.12 per case createdCases are billed per case created in the agent application or through the API, or when the Create Case action in the flow executes successfully.
Customer Profiles utilized daily
$0.005 per profile utilized dailyImported profiles that are read, merged, searched, or exported are billed on daily utilization.
Evidenceaws.amazon.com ↗aws.amazon.com ↗
What buyers actually pay
A team runs a chat-heavy support queue and wants a simple estimate for message-based usage.
Expected cost$0.010 per message, plus any separate charges for add-ons or channel-specific features.Chat volumeReal-time agent assistConversational analyticsRegion-specific pricing
A contact center primarily uses voice and also needs telephony-related usage.
Expected cost$0.038 per voice min, with telephony charges potentially added separately.Voice minutesTelephony usageMinimum billing incrementsRegion
A customer service team adds case management and profile utilization on top of core channels.
Expected cost$0.12 per case created and $0.005 per profile utilized daily for imported profiles.Cases createdProfile utilizationProfile object countExternal data merged into profiles
Evidenceaws.amazon.com ↗aws.amazon.com ↗
Pricing FAQ
No. The official pricing page says there are no seat-based licensing requirements and that customers pay only for what they use. It also describes the model as pay-as-you-go with no minimums and no long-term contracts. That makes it a usage-based option rather than a per-seat subscription.
Yes. The pricing pages say "Get started for free" and also state that there is "zero upfront commitment." The main pricing page also points buyers to "Login or create an AWS account" and offers a consultation path for buyers who want help. The provided documents do not specify a trial length.
Yes. AWS explicitly says that pricing may vary by region, communication type, and third-party provider. The appendix also references different telephony rates and additional provider costs for external voice systems and AI model usage. Buyers should expect the final bill to depend on where and how the service is used.
Evidenceaws.amazon.com ↗aws.amazon.com ↗