by Bold · bolddesk.com ↗
Explicitly offers ticket macros with single-click predefined actions and private/shared access scopes
BoldDesk’s pricing story is straightforward on the surface and more nuanced once you look at the support docs. For new buyers, the public documentation points to a single current Enterprise offering, while the pricing page emphasizes a free trial, no card required, no lock-ins, and no hidden costs. The support articles also make clear that billing is tied to team size rather than tickets, and that the minimum paid tier begins at 5 agents. In other words, the buying motion is designed to feel simple: choose the size of your team, start without a card, and scale as you add seats.
What makes BoldDesk especially relevant for budget-conscious teams is how the company describes its model. The pricing blog says plans start at $99 per month for 5 agents, and other official examples show 10-agent and 25-agent price points as well. The same documentation says the full feature set is included, with AI kept optional through credits and separate Copilot pricing. That structure matters for buyers comparing help desk software because it means you are not forced into multiple feature tiers just to get core support capabilities.
This page summarizes the available official pricing signals from BoldDesk’s own documents, including what is publicly stated, what is included, and where additional costs may arise. Where the documentation is specific, we use the exact numbers and terms it provides. Where it is not specific, we leave the field empty rather than guess. The result is a pricing page built for decision-makers who want a clean read on the buying model before they talk to sales.
Subscription-based, agent-based pricing billed in USD; current docs describe an Enterprise plan for new customers, with a 5-agent minimum and free trial available.
BoldDesk bills in USD, and the support docs say all subscription plans are priced consistently across all regions with no location-based pricing variation. The pricing page highlights a free trial, no card required, no lock-ins, and no hidden costs. The support docs also say the minimum paid tier begins at 5 agents, the company does not offer lifetime pricing, and existing customers on legacy plans can continue renewing those plans without changes. Special startup and non-profit offers are mentioned in the documentation, and the support docs state that current customers can renew legacy plans in the coming years.
The support docs say the Enterprise plan is purchased by team size, with the minimum paid tier beginning at 5 agents. Feature limits such as support emails and brands are based on selected team size in the Enterprise plan.
Public pricing examples show a 10-agent plan at this price point. The company also states that billing is based on team size rather than per-ticket volume.
Public pricing examples show a 25-agent plan at this price point. The documentation also says all subscription plans are priced consistently across all regions.
BoldDesk sells AI Agent usage as credits. The subscription-plan article says a pack of 1,000 AI credits may cost $20, and usage varies depending on the conversation length.
BoldDesk’s subscription-plan article says AI Copilot can be billed per agent per month or annually, with unlimited usage.
A small support team wants a predictable entry price without committing to a long contract.
Expected cost$99/month for 5 agents, based on BoldDesk’s published pricing example.A growing team wants to scale from 10 to 25 agents while keeping access to the full product set.
Expected cost$199/month at 10 agents or $349/month at 25 agents, based on BoldDesk’s public examples.A team expects to use AI heavily and wants to budget separately for usage.
Expected costAI Agent credits may cost $20 per 1,000 credits, while AI Copilot may cost $20 per agent per month or $240 annually.BoldDesk’s documentation describes the product as billing on an agent-based model. The support article says billing is based on team size, and the feature-limits article explains that end users are not metered. That means costs are tied to the number of agent seats rather than to customer contacts or visitors.
Yes. The official pricing page explicitly promotes a free trial and says no card is required. It also says there are no lock-ins, which makes it easier to evaluate the product before buying. The documentation does not specify a public trial length in the supplied sources.
The supplied documentation mentions startup and non-profit offers. It says startups may get free access for up to 10 agents and 1,000 one-time credits for 1 year, and non-profit organizations can get the offer free of charge for 1 year in the Enterprise plan. The sources do not provide a broader published discount matrix beyond those programs.
Yes. The support documentation says existing customers on legacy plans can continue to renew their current plans in the coming years without changes. It also says legacy plans are no longer available for new purchases and that new customers must transition to the current Enterprise plan. That distinction matters if you are evaluating the product as a new buyer versus an existing subscriber.
