Small Business phone plan
Monthly$15/month
- Talk
- message
- meet
- support customers
- No extra hardware
- Easy setup
The supplied document does not state a seat minimum, feature cap, or contract length for this starting offer.
Dialpad Pricing, Plans, and Availability
#9 in Contact Center Softwareby Dialpad · dialpad.com ↗
Top pick for AI-native voice plus digital omnichannel routing
Pricing at a glance
◇ Pricing model
Conversation-based pricing for AI Agent usage, with AI Agent Credits billed when the AI delivers value; some product pages also show a starting small-business price of $15/month.
↻ Billing notes
The supplied pricing page explains that Dialpad AI Agent pricing is conversation-based rather than a simple flat fee. Customers purchase AI Agent Credits, and they are charged only when the AI does work; if no work is done, they are not charged. The provided documents do not mention annual discounts, minimum commitments, renewal terms, or trial length on the pricing page itself. A separate product page advertises a free 14-day trial, and the small-business page also says to try it for free.
Plans and pricing
3 tiersDialpad AI Agents
Usage-based conversation pricingContact sales
- Autonomous voice and chat agents
- Seamless handoffs between AI and humans
- Ecosystem of connectors
- Conversational AI analytics
Customers buy a pool of AI Agent Credits, and a conversation is billable only when the AI retrieves information or executes a real action.
Dialpad Support
Not publicly listedContact sales
- Cloud-based support and contact center solution
- AI that expedites agent onboarding
- AI that simplifies coaching
- AI that boosts CSAT
The supplied documents do not disclose public list pricing, plan minimums, or contract terms for the support product.
What buyers actually pay
A small business wants an all-in-one phone system for calling, messaging, meetings, and customer support.
Expected cost$15/monthMonthly plan priceNeed for no extra hardwareBasic unified communications use
A support team wants autonomous AI agents that only charge when they actually perform work.
Expected costUsage-based; contact sales for quoteNumber of billable conversationsInformation retrieval requestsActions such as scheduling, routing, or order lookup
An enterprise evaluating Dialpad Support wants a contact-center platform with AI features but needs a quote tailored to scope.
Expected costContact sales for pricingDeployment sizeRequired AI capabilitiesSupport and contact-center scope
Pricing FAQ
Not in the supplied documents. The official pricing page explains Dialpad’s conversation-based AI Agent pricing, but it does not list a complete public price table for all contact center products. The documents do provide a public starting price of $15/month for the small-business phone offer. For broader contact center and AI agent deployments, the materials direct buyers to talk to sales.
Dialpad says customers purchase a pool of AI Agent Credits. Credits are used only when AI delivers value, and a conversation is billable only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup. If no work is done, the customer is not charged. That makes cost depend on actual AI usage rather than on every conversation automatically being billed.
Yes. The supplied product page says, “Try Dialpad today” and invites users to “Sign up for your free 14-day trial.” The small-business page also says “Start your free 14-day Dialpad trial.” The documents do not specify whether every plan includes the same trial terms, so buyers should confirm eligibility with sales if needed.