Free
Forever$0
- 1 seat
- Live chat
- Unlimited conversations
- Unified inbox & ticketing
- Mobile app
- Assign & snooze conversations
Free plan is limited to 1 seat and does not include AI support.
Featurebase Pricing, Plans, and Availability
#30 in HelpdeskModern help desk for product-led small teams
Pricing at a glance
Featurebase keeps pricing deliberately simple for a B2B support tool: there is a Free plan for getting started, then clear paid tiers that scale with the number of teammates on the account. The public pricing page shows per-seat pricing for the paid plans and also makes the AI cost explicit, which helps buyers estimate total spend before they commit. For product-led teams, that combination matters because it makes it easier to match the plan to the size of the support, success, or product group rather than forcing everyone into a sales-led quote.
The biggest thing to watch is that the headline seat price is only part of the total bill if you use Fibi AI heavily. Featurebase also publishes add-on pricing for Copilot and whitelabeling, so teams can forecast whether they need just the core help desk experience or a more branded, AI-assisted setup. On this page, we keep the pricing language plain and buyer-focused so it is easy to compare tiers, understand what is included, and estimate cost drivers like seat count, AI resolution volume, and limited-access Lite seats.
◇ Pricing model
Per-seat subscription with usage-based AI resolution add-on pricing.
↻ Billing notes
The pricing page says you can start for free with no credit card required and upgrade when you need a plan that fits your needs. The help article says the current plans are Free, Growth, Professional, and Enterprise, and that annual seat pricing is shown for the paid plans; it also says you can buy as many seats as you need with no minimums or maximums. The help article describes a startup program that gives startups 86% off Featurebase Plus and 1 year of Fibi AI free. The documents support yearly billing on the public seat plans, but they do not provide a public monthly seat table on the main pricing page.
Plans and pricing
4 tiersGrowth
Billed yearly$29/seat/month
- Fibi AI Agent
- Email support
- AI Copilot
- AI replies & macros
- Custom domains
- Basic analytics
The pricing page presents Growth as a paid per-seat plan with yearly billing and AI resolution charges in addition to the seat price.
Professional
Billed yearly$59/seat/month
- Slack support
- Workflows & automations
- Service level agreements (SLAs)
- User segmentation
- Multilingual support
- API, MCP, Webhooks
Professional is a higher per-seat tier for scaling and multi-team organizations, and it includes Lite seats for teammates with limited access.
Enterprise
Billed yearly$99/seat/month
- Multi-brand workspace
- SSO & identity management
- Custom admin roles
- Advanced HubSpot integration
- Azure DevOps & AD integrations
- Custom invoicing
Enterprise is the top published seat tier on the pricing page and includes more advanced workspace, identity, integration, and invoicing controls.
Add-ons and extras
Fibi AI resolution
$0.49 per AI resolutionThe pricing page lists a usage-based charge for Fibi AI resolutions on paid plans.
Copilot unlimited usage
$19/agent/moThe pricing help article says teammates get limited Copilot usage for free and can buy this add-on for unlimited access.
Whitelabeling
$69/moThis add-on removes Featurebase branding from widgets, the help center, and the feedback portal.
What buyers actually pay
A small team wants to get started with live chat and a shared inbox without paying for AI usage.
Expected cost$0 on the Free plan, as long as the team stays within the 1-seat limit.1 seatFree plan limits
A fast-growing startup wants a paid support plan with AI assistance and a few integrations.
Expected cost$29/seat/month billed yearly, plus $0.49 per AI resolution if Fibi AI is used.Seat countAI resolution volumeAnnual billing
A multi-team support organization needs automation, segmentation, and limited-access teammates.
Expected cost$59/seat/month billed yearly, with 20 Lite seats included.Seat countLite seat needsWorkflow and segmentation requirements
A larger company needs SSO, identity controls, and custom invoicing.
Expected cost$99/seat/month billed yearly, with 50 Lite seats included.Seat countIdentity and admin requirementsCustom invoicing
Pricing FAQ
Yes. The pricing page says there is a Free plan and that you can start for free with no credit card required. The Free plan is designed for individuals getting started and includes 1 seat, live chat, unlimited conversations, and a unified inbox with ticketing. The documents do not describe a time limit for the free plan, and the pricing page labels it Forever.
Yes. The help article says the seat price depends on the plan you choose, and the public pricing page shows per-seat monthly pricing for the paid tiers. It also says you can purchase as many seats as you need, with no minimums or maximums. That makes the base model easy to understand, but your total price still depends on how many teammates need access.
Yes. The pricing page lists Fibi AI at $0.49 per AI resolution, and the help article also says Fibi AI Support Agent is priced per resolution on all plans. That means teams using AI heavily should expect the bill to rise with conversation volume. The help article also mentions usage-based outbound emails and automatic AI translations as additional variable costs.
Yes, Professional includes 20 free Lite seats and Enterprise includes 50 free Lite seats. The help article explains that Lite seats are for teammates who need limited access. This can help larger teams keep costs lower for occasional contributors while reserving full paid seats for admins.
Yes. The pricing page says startups get 86% off Featurebase Plus and 1 year of Fibi AI free, and the help article repeats that the Early Stage program offers the same discount. The documents say eligible startups can apply, but they do not provide a public discount code or guarantee that every applicant qualifies. If you think you fit the program, the next step is to apply.