by GoTo · goto.com ↗
Best for international calling
GoTo Connect and Five9 can both serve buyers looking for cloud communication and contact center capabilities, but the products show different strengths in the supplied documents. GoTo Connect is positioned as an all-in-one voice, video, messaging, and customer experience platform with multiple plan tiers, including a Contact Center edition that adds agent dashboard, integrated softphone, skills assignment, tagging, priority routing, call wrap-up, auto queue callback, auto dialer, and agent monitoring/coaching. Five9, by contrast, is described as cloud contact center software for inbound, outbound, blended, or multi-channel operations, with management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. That makes Five9 look more directly centered on mature contact-center workflows, while GoTo Connect reads as broader unified communications that scales into CX and contact center use cases. On the product experience side, GoTo Connect’s official pricing page emphasizes ease of deployment and administration, with 24/7 support, a unified admin hub, and a contact center package that bundles agent tools and analytics. The same page also says the Phone System tier includes free calls to 50 countries and video meetings with up to 250 participants, while the Contact Center tier adds AI chat analysis, supervisor reporting tools, and agent monitoring. Five9’s review content suggests a strong operational fit for call-heavy teams: Capterra describes it as an all-in-one call center software that uses Practical AI, while TrustRadius highlights inbound call routing and recording as top-performing features. Reviewers on TrustRadius also point to CRM and marketing cloud integration, but they call out an outdated user interface, supervisor console issues, and frequent call drops as pain points. For buyers deciding between them, the key question is whether you want a broader business communications platform that includes contact center capabilities or a more specialized contact-center product with deeper legacy calling workflows and reporting emphasis. GoTo Connect appears better suited to teams that want phone, video, messaging, and CX features in one product, especially if they value the ability to start with a phone system and expand into CX or contact center. Five9 appears better suited to teams that want a call-center-first platform and care most about routing, dialing, recording, analytics, and operational control. The review signals also differ: GoTo Connect’s GetApp page shows a 4.5 rating from 669 reviews, while Five9’s Capterra and TrustRadius pages show a 4.2 rating from 484 reviews and an 8.1 out of 10 score from 130 reviews respectively. Those ratings are useful context, but the more important decision factor is fit: breadth and simplicity versus purpose-built contact-center depth.
GoTo Connect is best for buyers who want a single platform for business phone service, video meetings, messaging, and a path into customer experience or contact center functionality. The supplied documents emphasize broad unified communications, a unified admin hub, and packaged contact center tools, which makes it attractive if you want to consolidate multiple communication needs rather than buy a standalone call-center stack.
Five9 is best for teams that are primarily focused on contact center execution and want software centered on inbound and outbound calling, routing, recording, and reporting. The supplied review materials describe it as cloud contact center software for blended and multi-channel operations, which makes it a stronger fit when operational call handling and workforce workflows matter more than having a broader unified communications suite.
| Dimension | GoTo Connect | Five9 |
|---|---|---|
| Product scope | GoTo Connect is presented as an all-in-one voice, video, messaging, CX, and contact center platform, with separate packages for Phone System, Customer Experience, CX Complete, and Contact Center. That makes it feel broader and more modular for buyers who want one stack that can grow over time. | Five9 is described as cloud contact center software for inbound, outbound, blended, or multi-channel operations. Its positioning in the supplied documents is narrower and more purpose-built around contact center execution. |
| Routing, dialing, and agent tools | GoTo Connect’s Contact Center tier includes intelligent routing, skills assignment, tagging, priority routing, call wrap-up, auto queue callback, auto dialer, agent monitoring, coaching, co-browsing, and an integrated softphone. Those details suggest strong coverage for operational contact-center teams. | Five9’s supplied review materials highlight inbound call routing as a top-performing feature and mention campaign management, call recording, and real-time and historical reporting. The documents do not provide the same level of packaged feature detail as GoTo Connect’s pricing page, but they do support a call-center-first workflow. |
GoTo Connect’s official pricing page says the Phone System tier includes free calls to 50 countries.
Free calls to 50 countries*
GoTo Connect’s official pricing page says video meetings support up to 250 participants.
Video meetings with up to 250 participants
GoTo Connect’s official pricing page says the platform includes 24/7 support.
24/7 support with 99.999% reliability
GoTo Connect’s GetApp listing shows a 4.5 rating based on 669 reviews.
4.5 (669)
Five9’s TrustRadius listing shows a score of 8.1 out of 10 and 130 reviews and ratings.
Score 8.1 out of 10 130 Reviews and Ratings
Five9’s Capterra listing shows a 4.2 rating with 484 reviews.
4.2 (484)
Five9’s TrustRadius description says it is cloud contact center software for multiple operation types.
cloud contact center software for inbound, outbound, blended, or multi-channel operations
GoTo Connect’s pricing page says the Contact Center package includes agent monitoring and coaching.
Agent monitoring, coaching, and co-browsing
GoTo Connect’s pricing page says the Contact Center package includes skills assignment and priority routing.
Skills assignment, tagging, and priority routing
Choose GoTo Connect if you want a broader communications platform that can start with phone system needs and expand into CX or contact center tools without splitting vendors. Its official pricing page groups phone system, customer experience, CX Complete, and contact center options together, which is helpful for buyers who want a modular path. The documents also show strong emphasis on 24/7 support, unified administration, and bundled communication channels.
Choose Five9 if your main priority is a dedicated contact center with routing, call recording, campaign management, and reporting at the core. The supplied review pages describe Five9 as cloud contact center software for inbound, outbound, blended, or multi-channel operations, and reviewers specifically praise routing and recording while noting issues with the interface and supervisor console. That profile fits teams optimizing call operations more than teams consolidating all communications.
GoTo Connect is the stronger fit when you want one vendor for phone system, messaging, meetings, CX, and contact center capabilities. The official pricing page shows these as connected plan tiers rather than separate products from different vendors. That makes it easier for a buyer to start with core calling and expand into more advanced customer experience functions later.
Five9 looks more specialized for contact center teams in the supplied documents. It is described as cloud contact center software for inbound, outbound, blended, or multi-channel operations, and reviewers call out routing, recording, and CRM integration as meaningful strengths. If your evaluation is centered on call-center operations first, Five9 reads as the more purpose-built option.
