by HelpDesk · helpdesk.com ↗
Explicitly integrates with both Salesforce and Slack via its marketplace
Tiered per-user subscription pricing with monthly and yearly billing options, plus a custom Enterprise tier.
The official pricing page defaults to yearly billing and shows a monthly toggle as well. HelpDesk says, “Pay yearly. Save up to 24%.” The site also offers a free trial, with messaging on the website indicating a free 14-day trial and no credit card required. Enterprise is sold through Sales, while the public tiers are self-serve.
Includes 1 AI Agent, 10 AI resolutions per month, 5 reply suggestions per user per month, 5 AI text edits per user per month, and 50 live visitors tracked.
Includes 10 AI Agents, 200 AI resolutions per month, 50 reply suggestions per user per month, 100 AI text edits per user per month, and 400 live visitors tracked.
Custom pricing and custom limits are not specified on the official pricing page.
When a team hits its monthly AI resolution limit, HelpDesk automatically adds 50 more resolutions so the AI can keep working. The pricing page says anything used is billed at the next renewal.
A small support team that wants a straightforward ticketing system with basic automation and AI assistance.
Expected cost$19 per user / mo billed yearlyA growing team that needs more AI capacity, reporting, and team structure.
Expected cost$79 per user / mo billed yearlyA larger organization that needs custom AI, dedicated support, and compliance features.
Expected costCustom pricingYes. The HelpDesk website says customers can sign up for a free trial, and it also states “Free 14-day trial” and “No credit card required.” That makes it easy for buyers to test the product before committing to a paid plan. The pricing page’s plan cards also include “Start free trial” prompts for the self-serve tiers.
Yes. The official pricing page lists Essential and Growth as “per user / mo,” with pricing shown for both yearly and monthly billing views. This means the main subscription cost scales with team size. Enterprise is custom and is not listed as a public per-user rate.
Enterprise includes everything in Growth plus custom AI agents, tailored workflows, multiple brands, custom roles, and plugged-in data. It also includes dedicated account management, personalized onboarding, product training, direct engineering support, and security assistance. The plan further lists SOC 2 Type 2, HIPAA compliance, SLAs and compliance, white-label widget, SSO, and audit logs.
