360LearningAI-driven enterprise LMS with collaborative learning
vs
Help ScoutThe AI-driven support platform for customer-first brands
Comparison · Knowledge Management · weekly run Nov 3
360Learning vs Help Scout
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Knowledge Management: it has a visibility score of 2.3 versus 0 for 360Learning.
Choose 360Learning if…
- You want a lower entry price ($8 vs $25)
- You need GDPR or ISO 27001 or SOC 2 coverage
- Collaborative, peer-driven learning
- Subject matter experts rapidly build and share courses
Choose Help Scout if…
- You want the brand AI engines rank higher (2.3 vs 0)
- You want a free plan to start
- AI answers describe it more positively (38% vs 33% positive)
- You need SOC 2 Type II or HIPAA coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 360Learning | Help Scout |
|---|---|---|
| Visibility score | 0% | 2.3% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #49 | #30 |
| Share of voice | 0% | 1.1% |
| Mentions this run | 0 | 5 |
| Positive in AI answers | 33% | 38% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
360Learning 0pp · Help Scout 0pp over 0 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
360LearningHelp Scout
Head to head in AI answers
0 engine answers name both brands
0360Learning ranked higher
0Help Scout ranked higher
Features, pricing & fit
| Dimension | 360Learning | Help Scout |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $8 per seat / mo | Free; paid from $25 per seat / mo |
| Free plan | No · 30-day trial | Yes |
| Deployment | — | Cloud (hosted on AWS) |
| Integrations | — | 100+ |
| Compliance | GDPR, ISO 27001, SOC 2 | SOC 2 Type II, HIPAA |
| Support | Dedicated technical support teams, Priority SLA and support, Premium onboarding and dedicated account management, Live customer webinars and knowledge base | Email, Dedicated onboarding specialist, Strategic account manager |
| Founded | 2013 | 2011 |
| Headquarters | New York, NY, United States | Boston, MA, United States |
| Employees | 201–500 | 201–500 |
| Funding | French government grant (France 2030), amount reported inconsistently · $240M raised | Series B1 |
| Best for | Enterprise organizations that need to scale learning quickly while keeping it relevant and engaging | Small businesses, growing companies and non-profits that want simple, multichannel customer support |
Plans side by side
360Learning
Team$8user per month
BusinessCustomcustom contract
EnterpriseCustomcustom contract
Pros and cons
Themes from the AI answers that mention each brand
360Learning
- Collaborative, peer-driven learning
- Subject matter experts rapidly build and share courses
- Lets employees contribute to training content
- AI-powered collaborative learning
- Strong user reviews and recommendations
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “360Learning vs Help Scout”, https://slateindex.ai/compare/360learning-vs-help-scout, data of Nov 3, 2026. Licence: CC BY 4.0.