Customer Service brands
Every brand SlateIndex tracks, with how AI engines describe, rank and cite it.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
3CX is an IP PBX phone system software sold as hosted, on-premise or self-hosted deployments. It includes AI Receptionist, AI Transcription and call center reports, with AI features built into the platform. Licenses are priced per system with a flat annual fee rather than per user.
8x8 Contact Center is a cloud-based contact center service delivered as SaaS. It is marketed as part of the 8x8 XCaaS platform alongside UCaaS, CCaaS and CPaaS offerings. AI Studio, unveiled in 2026, lets contact center teams build and deploy AI agents on existing platforms.
Ada is an AI customer service platform for enterprise chat, voice, email, SMS and social. Its Ada Computer module lets the AI agent call business systems through API, code and MCP tools. Other modules include Playbooks, Integrations, Trust & Safety, and Measure/test/coach.
Aircall is a cloud business phone and customer communications platform for calls, SMS and messaging, synced with CRM and helpdesk tools. It adds AI Assistants that support staff during calls and AI Voice Agents that answer and resolve routine calls. Sales and support teams use a shared inbox and a team-led phone system on one platform.
Amazon Connect is a cloud contact center in which contact flows define the customer experience. Agents use a browser-based softphone, the Contact Control Panel, and channels include voice, chat, SMS, web calling and video, and email. Modules include Contact Lens for analytics and sentiment, Voice ID for voice biometrics, and Wisdom for agent assistance.
Asterisk is a free, open-source framework for building communications applications, sponsored by Sangoma. Mark Spencer created it and released it in October 1999. Contact center functions are add-ons to the framework, and third-party products such as VICIdial and Zinc Software are built on it.
Avaya Infinity is an enterprise customer experience platform that connects customer interactions, enterprise data, AI models, systems and workflows in real time. It can run in cloud, hybrid or on-premises environments, with the enterprise retaining control over data, AI and deployment. Avaya Nexus and Avaya Government Cloud extend the portfolio to critical voice and secure government communications.
Amplify Studio is AWS's low-code visual development tool, launched in December 2021 as an extension of AWS Amplify. It syncs Figma components, generates JavaScript or TypeScript UI code that can be customized in code, and provisions backend services such as Cognito, DynamoDB and S3 through a visual interface. Amazon Honeycode, AWS's earlier no-code app builder, was shut down on February 29, 2024.
Bitrix24 is an online workspace built around a CRM, combined with task and project management, chat and video calls, a website and online store builder, HR tools and workflow automation. It is offered as a cloud service hosted on AWS in the US or EU, and as a self-hosted on-premise edition. A free plan supports unlimited users, and paid plans use a flat fee per organization rather than per-user pricing.
BMC Helix ITSM is an IT service management product for running service desk operations such as incident, request and change handling. It is part of the BMC Helix platform, which was carved out of BMC Software and is now a standalone company majority-owned by Montagu. The platform is offered as SaaS on AWS and holds U.S. federal authorizations.
Botpress is an AI agent platform for customer support. Its agents resolve tickets end to end, take actions such as issuing refunds and updating accounts, and hand off to a human with the conversation history attached. It works on top of an existing helpdesk or as a standalone helpdesk called Botpress Desk. Pricing is based on monthly conversations, with no per-seat charge.
CallHippo is a cloud business phone system for sales, support and contact center teams. It provides virtual local, toll-free and mobile numbers in 150+ countries, along with a call center suite with IVR and routing, conversation intelligence, and an omnichannel inbox. An AI voice agent answers and qualifies calls around the clock.
Chaport is live chat and customer messaging software for websites. It combines a live chat widget, chatbots, a multi-channel inbox for email, Facebook, Telegram and Viber, and a knowledge base with an FAQ bot. Operators can reply from web, desktop and mobile apps.
Chatra is a website live chat product for businesses and online stores. It offers a chat widget with a real-time visitor list, an email helpdesk, Facebook Messenger and Instagram messaging, chatbots for routine questions and lead capture, and iOS and Android apps. Chatra was acquired by Brevo in 2021, and its own site says new features ship in Brevo Conversations.
Chatway is a live chat and AI customer support platform with a shared inbox for website chat, WhatsApp, Instagram, Facebook Messenger and email. Its built-in AI Support Agent answers visitor questions from a website and knowledge base and hands chats to staff when needed. External AI agents such as Claude, ChatGPT and Cursor can connect through MCP and the REST API.
Chatwoot is a customer support platform that puts live chat, email, WhatsApp, Instagram, Facebook and other channels into one shared inbox. Its Captain AI agent answers routine questions and hands off to a person when needed, and a multilingual help center is included. It can be self-hosted or used on Chatwoot Cloud.
Webex Contact Center is a cloud-based contact center as a service from Cisco's Webex, with omnichannel routing and AI agent assistance. It is also offered as Webex Contact Center Enterprise, an on-premises version, and as a version that runs inside Salesforce Service Cloud Voice. Its modules include Supervisor Desktop, Webex WFO for workforce optimization, Analyzer reporting, Flow Designer and Agent Assist.
CloudTalk is a cloud call center and business phone system for sales and support teams. It combines local numbers in 160+ countries, call routing, queues, dialers and call recording with AI voice agents that answer calls and make outbound calls on the same queues. It connects to CRM and helpdesk tools so calls are logged automatically.
Comm100 is an omnichannel customer service platform that combines live chat, ticketing and messaging, voice, a knowledge base, queue management and booking in one agent console. Its AI Agent answers customer queries across 12 channels, and its AI tools support human agents with suggestions, analytics, knowledge gap detection and quality scoring. It can be deployed in the cloud or on-premises. The vendor states 223 million annual conversations.
Content Guru sells storm, a cloud contact center (CCaaS) platform for customer engagement, and brain, an AI orchestration layer that provides agent assist, real-time transcription and summarization, keyword-triggered actions and agentic workflows. It serves large enterprises and public sector organizations. The vendor states 99.999% availability for its platform.
Cresta is an AI platform for contact centers that automates customer conversations and back-office processes, gives human agents real-time guidance, and analyzes conversations to show what drives outcomes. It works across voice, chat, email and SMS and connects to telephony, CRM and knowledge systems. Salesforce has signed a definitive agreement to acquire Cresta, and that deal has not yet closed.
Crisp is an all-in-one AI-powered multichannel messaging platform for customer support, sales and marketing. It gathers conversations from web chat, email, WhatsApp, Messenger, Instagram and other channels into one shared inbox. Its AI agent, Hugo, can be trained on a company's own content and deployed on chosen channels. Crisp is delivered as hosted software with web, mobile and desktop apps.
CXone is NiCE's cloud contact center platform, sold as multi-tenant SaaS running on AWS. It covers automatic call distribution, omnichannel routing, AI, workforce management, quality management, analytics, self-service, knowledge management, and proactive engagement. Reviewers describe it as powerful but complex to configure.
Dialpad is a cloud platform that combines AI agents, a contact center, sales tools, and business calling, messaging, and meetings. Its Support product adds real-time AI coaching, quality management, and workforce management on higher tiers. Dialpad Sell provides outbound calling with AI coaching and CRM sync, and Dialpad Connect is a team communications app.
Drift is the website chat module inside Salesloft's revenue platform. Its AI agent identifies high-intent visitors and routes buyers to reps through Salesloft Rhythm. Drift handles website chat only, and Salesloft and Clari are retiring it: the chat widget stops working on January 31, 2027, with 1mind named as the exclusive successor.
Five9 is a cloud contact center platform sold to enterprises. Its Engage product handles inbound and outbound voice, web chat, SMS, email, WhatsApp and video with AI agents and human handoff. Orchestrate routes interactions and automates agentic workflows, and Optimize uses GenAI to score interactions and report on trends and quality.
Forethought is an AI agent platform that resolves customer support tickets across chat, email, voice and other channels. Its agents are trained on a company's past tickets and help center content, and they sit on top of existing helpdesks and CRMs. The platform also classifies tickets, surfaces knowledge gaps and gives human agents an AI copilot. Zendesk acquired Forethought in 2026, and the agents are now sold as Forethought AI agents by Zendesk.
FreePBX is free open-source software that, together with Asterisk, turns a computer into a PBX. Sangoma sells PBXact, a commercially supported PBX built on FreePBX, and PBXact Cloud. A marketplace of add-on modules adds call center features such as queue management, dialing, and CRM integration.
FreeScout is a free, open source help desk and shared inbox built with PHP on the Laravel framework. It is self-hosted, runs on PHP/MySQL and can be deployed even on shared hosting. It brings email, WhatsApp, Telegram, Facebook, Slack, live chat and other channels into one place, with unlimited agents, tickets and mailboxes. Extra features such as knowledge base, live chat, SSO and workflows are sold as optional one-time-purchase modules.
Freshworks is a public software company that makes cloud-based service and customer engagement software. Its main products are Freshservice, an IT and enterprise service management platform, Freshdesk, a help desk for customer support, and Freshsales, a CRM for sales teams. The products include Freddy AI features and AI agents for service teams.
Front is a customer operations platform that combines shared inboxes, ticketing and omnichannel messaging (email, chat, SMS, WhatsApp, social) so support, sales and operations teams can handle customer requests together. It includes AI features such as the Autopilot AI agent, Copilot drafting assistant, Smart QA and Smart CSAT, and lets teams connect external AI agents. It is aimed at B2B teams handling complex, multi-team customer work.
Genesys Cloud CX is a cloud contact center platform covering digital channels, AI, workforce engagement, journey management and analytics. Genesys Engage is the legacy on-premises platform, and the company offers a migration path for customers who run it. The platform runs multicloud, and newer AI modules include Navigator, Orchestrator, Contextual Intelligence and AI Control Plane.
Gladly is an AI customer service and conversational commerce platform for retail and ecommerce brands. It keeps one lifelong customer record across chat, email, SMS, social media and voice, shared by AI and human agents. Its AI answers shopping and service questions on the brand's site, recommends products and hands off to human agents when needed.
GOautodial is an open source omni-channel contact center suite with predictive, preview and manual dialing, inbound IVR and ACD, survey and voice broadcast, CRM, WebRTC, reports and analytics, and REST APIs. It is built on Asterisk and Vicidial, with Kamailio, MariaDB and RTPEngine. The community edition can be installed on your own servers, and the vendor also offers a commercial version.
Google Sheets is a browser-based spreadsheet app that is part of Google Workspace. It supports real-time collaboration and works with other Google apps. Reviewers find it easy to learn, but say it slows on large datasets and has fewer advanced formulas and data tools than Excel.
Gorgias is a helpdesk and conversational AI platform for ecommerce brands, built around a native Shopify integration. It brings email, chat, SMS, WhatsApp, Instagram and Facebook conversations into one inbox with order and customer data beside each ticket. An AI Agent resolves routine inquiries and makes product recommendations, and Voice and SMS can be added to any plan.
GoTo Connect is a cloud business phone and contact center product from GoTo. It combines a business phone system with video meetings, team messaging, and customer experience tools such as SMS, WhatsApp, web chat, and surveys. It is sold in tiers from Phone System up to Contact Center, and an AI Receptionist is available as an add-on.
HaloITSM is an ITIL-aligned IT service management application for service desks. It covers incident, problem, change, configuration, service catalogue and knowledge management, with a self-service portal and asset management through a CMDB. The vendor says its AI features, including triage, summarising and categorising of incidents, are included as standard at no extra cost.
HappyFox is a help desk platform that brings email, phone and social requests into one ticket queue, with Smart Rules automation, SLAs, a self-service help center, reporting and audit logs. Add-on products include HappyFox AI for ticket summaries and draft replies, Autopilot AI agents, a chatbot, Rise for quality assurance, and Workflows. It is used for customer, IT, HR and operations support, and the company also offers a Service Desk for IT service management and a CRM.
Help Scout is a customer support platform built around a shared Inbox that brings email, SMS, social, chat and voice into one workspace. It includes Envoy, an AI agent that answers customer requests, Copilot for AI drafts and triage, and Signal for reporting and trend monitoring. It also offers knowledge base (Docs) sites and an embeddable Beacon widget.
HelpCrunch is a customer communication platform that combines multichannel live chat, chatbots and AI agents, a shared inbox, a knowledge base, popups and email marketing. Its AI editor helps staff write replies and help articles, and its AI tools cover reply suggestions and knowledge base search. The vendor describes it as serving support, sales and marketing teams in one place.
HelpDesk.com is a ticketing system from Text, Inc. that brings email, live chat, Messenger, WhatsApp and SMS into one AI-assisted inbox. It includes automation rules, ticket statuses and priorities, collaboration tools such as private notes and collision detection, and AI features for reply suggestions, ticket summaries, tagging and language detection. New sign-ups on helpdesk.com now start a trial of Text, the parent's AI customer service platform, with HelpDesk ticketing included.
Helply is a customer support platform that combines a help desk (shared inbox, ticketing, live chat, knowledge base, analytics, customer records and workflows) with AI agents. A Support Agent answers customers across channels, an Assist Agent helps human reps inside tickets, and Background Agents monitor conversations for churn risk, revenue signals, feature requests and knowledge gaps. It is built by the team behind Groove, and pricing gives unlimited users with AI work billed in credits.
HelpSpot is help desk software that converts email from multiple mailboxes into tracked tickets with single-owner assignment and collision detection. It includes automation rules, SLA tracking, reporting, satisfaction surveys, a customer portal with knowledge base, AI drafting and summaries, and an API with webhooks. It can be run in HelpSpot's US or EU cloud or self-hosted, at the same price.
Hiver is a customer service platform offered in two variants: Hiver in Gmail, a help desk that runs inside Gmail, and Hiver Omni, a standalone omnichannel platform. It provides shared inboxes, ticketing, email, live chat, Slack, voice, SMS, WhatsApp and social channels in one workspace. AI Agents, AI Copilot, AI QA and AI Insights handle request resolution, reply drafting, quality review and support analytics, alongside rule-based automations and integrations with tools such as Salesforce, Jira, NetSuite and Shopify.
HubSpot is a customer platform that combines marketing, sales, customer service, content, data and revenue software on a shared Smart CRM database. Its Service Hub provides a help desk workspace, ticketing, knowledge base, customer feedback and skill-based routing, and Agent Hub lets teams deploy AI agents such as Customer Agent. A free CRM tier is available, with paid Starter, Professional and Enterprise editions.
Infobip is a cloud communication platform-as-a-service that lets businesses engage customers over SMS, email, voice, RCS, WhatsApp, Viber, in-app messaging and other channels through APIs and drag-and-drop tools. Its product range also includes a cloud contact center, a chatbot builder, a customer data platform, and authentication and fraud protection. Its AgentOS agentic AI platform was announced in 2026.
Intercom is a customer service platform combining a helpdesk with Fin, an AI agent for customer support. The helpdesk includes an omnichannel inbox, ticketing, a help center, proactive in-app messaging and Copilot, an AI assistant for human agents. Fin can run inside Intercom or on other helpdesks such as Zendesk, Salesforce and HubSpot, across chat, email, phone and other channels. Pricing combines per-seat fees with a per-outcome charge for Fin.