Best for enterprise-grade security in contact centers
8×8 and Five9 both sit squarely in the contact center software category, but they tend to appeal to slightly different buying priorities. 8×8’s available source material emphasizes a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social, along with intelligent self-service automation, real-time analytics, CRM integrations, and enterprise-grade security positioning. That makes it a strong fit for teams that want a broad omnichannel workspace and care deeply about secure customer interactions across channels. Five9’s source material, by contrast, leans into call-center execution: it describes an all-in-one call center platform using Practical AI for phone, web, email, chat, and more, with smart dialers, intelligent routing, customer intent data, real-time reporting, and 24/7 support. In other words, Five9’s positioning is more explicitly centered on agent productivity, routing, and dialing workflows. The review evidence in the supplied documents also points to different buyer experiences. 8×8’s TrustRadius listing shows a score of 9 out of 10 from 388 reviews and ratings, and its product page highlights extensive channel coverage and workspace tooling. Five9’s review data is more mixed: TrustRadius shows a score of 8.1 out of 10 from 130 reviews and ratings, while Capterra shows 4.2 out of 5 from 484 reviews and notes a last updated date of March 13, 2026. Some Five9 reviewers praise CRM integration, agent productivity, and usability, but others call out an outdated user interface, supervisor console issues, and call drops. That suggests Five9 can be compelling if your buying team prioritizes proven call-center workflows, but it may require more tolerance for UI and operational rough edges. Pricing evidence is also different. Five9 has a visible starting price of $119 per month in the supplied Capterra material, while 8×8’s supplied pricing pages focus on custom, pay-as-you-go, subscription, and enterprise pricing models rather than a public starting price. On balance, the documents support a comparison where 8×8 is the more visibly omnichannel and security-forward option, while Five9 is the more explicitly call-center-operations-oriented option with a public entry price and strong dialing/routing language. Buyers deciding between them should weigh channel breadth, security and workspace needs, pricing transparency, and how much they value dialer-centric productivity versus broader customer engagement coverage.
8×8 appears best for buyers who want a cloud-based contact center that unifies voice, chat, email, video, SMS, and social in one interface. The supplied material also makes it a fit for organizations that care about real-time analytics, CRM integrations, and an enterprise-grade security posture in contact centers.
Five9 appears best for teams that want a call-center-first platform with smart dialing, intelligent routing, and real-time performance reporting. The supplied sources emphasize productivity, omnichannel communication, and practical AI for agents, which makes it a strong fit for operations that live or die by outbound and inbound call handling.
| Dimension | 8×8 | Five9 |
|---|---|---|
| Channel coverage | 8×8’s review-platform description says it unifies customer interactions across voice, chat, email, video, SMS, and social. That breadth is reinforced by screenshots and product text referencing multiple engagement channels in the agent workspace. | Five9’s product text says it supports phone, web, email, chat and more, and describes the platform as an all-in-one call center software. Its framing is broad, but it is less explicitly detailed about social and video in the supplied sources. |
| Operations and agent tools | 8×8 highlights intelligent self-service automation, real-time analytics, CRM integrations, supervisor workspace, quality management, conversation intelligence, and auto dialer capabilities in the supplied text. The product material suggests a layered operations stack for both front-line agents and supervisors. | Five9 emphasizes smart dialers, intelligent routing, customer intent data, real-time reporting, call recording, quality monitoring, and campaign management. The supplied review text also calls out progressive dialing and Salesforce-linked workflows as productivity drivers. |
8x8 Contact Center has a score of 9 out of 10.
Score 9 out of 10
8x8 Contact Center has 388 Reviews and Ratings.
388 Reviews and Ratings
Five9 has a score of 8.1 out of 10.
Score 8.1 out of 10
Five9 has 130 Reviews and Ratings on TrustRadius.
130 Reviews and Ratings
Five9 is rated 4.2 with 484 reviews on Capterra.
4.2 (484)
Five9 was last updated on March 13, 2026.
Last updated on March 13, 2026
Five9 starts at $119 per month.
$119
Five9’s page says see why 2000+ customer trust Five9.
See why 2000+ customer trust Five9.
A Five9 reviewer said agent productivity increased by 300%.
agent productivity increased by 300%
A G2 case study says Aptitude 8 saw a 120% increase in customer reviews on G2.
120%
Choose 8×8 if your priority is a broader omnichannel workspace with voice, digital channels, analytics, and security-oriented contact center positioning. The available material shows 8×8 unifying customer interactions across many channels and supporting intelligent self-service automation and CRM integrations.
Choose Five9 if your team wants a more explicitly call-center-focused product with smart dialers, intelligent routing, and a public starting price point. The supplied review and product pages repeatedly frame Five9 around agent effectiveness, reporting, and dialing workflows, while also exposing some concerns about UI and call reliability.
Based on the supplied sources, 8×8 has the stronger omnichannel story. Its TrustRadius description says it unifies customer interactions across voice, chat, email, video, SMS, and social, which is more explicit than the Five9 excerpts provided. Five9 does support phone, web, email, and chat, but the supplied text frames it more as call center software than as a broad omnichannel engagement suite.
The supplied material only shows that Five9 has a visible starting price of $119 per month on Capterra, while 8×8’s contact center pricing pages emphasize pay-as-you-go, subscription, and enterprise pricing without showing a comparable public starting price in the excerpts provided. That means Five9 is more transparent in the documents about an entry price, but the sources do not support a full apples-to-apples cost comparison. Buyers should treat the visible price as an entry point, not as the total cost of ownership.
