Best for enterprise-grade security in contact centers
Usage-based and quote-based pricing with pay-as-you-go, subscription, and enterprise options depending on the product and plan.
8x8’s supplied pricing pages show a mix of billing structures. The CPaaS overview highlights pay-as-you-go, subscription, and enterprise options, while the SMS page says the subscription plan is billed monthly with an annual commitment. The same SMS page also says the pay-as-you-go plan has no commitments or contracts, and the enterprise tier is customized. The documents do not mention free trials for contact center pricing, and no renewal discount terms are published in the supplied materials.
No commitments or contracts. The page also says the plan is based on usage rather than a published flat fee.
Minimum spend of US$500 per month required.
Customized pricing depending on business requirements.
The official pricing page says that add-ons are available for JaaS, but the supplied documents do not list named add-ons or published prices.
A small team wants to test SMS usage without a long-term commitment.
Expected costUsage-based cost; no public flat fee is listed.A growing business wants predictable SMS spend with support and API access.
Expected costAt least US$500 per month before usage-based consumption, under an annual commitment.An enterprise needs a fully customized omnichannel messaging deployment.
Expected costCustom quote based on business requirements.Not in the supplied documents. The pages provided here show pricing structures for CPaaS and SMS, but they do not list a published contact center price sheet. For enterprise use cases, the documents repeatedly point to customized or quote-based pricing. Buyers should expect to contact 8x8 for a formal quote when pricing depends on volume or deployment scope.
The supplied documents do not show a contact center free trial. One product area does mention a free plan for Jitsi as a Service, but that is a different product family than contact center software. For SMS, the page instead highlights 100 free messages on 8×8 Connect, which is not presented as a general contact center trial. If you need contact center pricing specifically, the safest assumption is that you will need to request a quote.
Usage and geography can change the final amount substantially. The pricing pages say message and setup fees may apply, number masking can include monthly fees per number and setup fees, and voice messaging prices depend on destination country. The SMS page also sets a monthly minimum spend for the subscription tier, so buyers should model both fixed and variable costs before purchase.
