by LiveAgent · liveagent.com ↗
Best for video calls in contact centers
LiveAgent and Zendesk both sit in the customer support software conversation, but they tend to win for different reasons. LiveAgent’s materials emphasize an affordable, all-in-one help desk experience that combines ticketing, live chat, email integration, a knowledge base, and call center capabilities in a single system. The official pricing page also shows a broad plan range, starting with a free plan and paid tiers aimed at small business, medium business, large business, and enterprise use cases. Zendesk, by contrast, is positioned in the comparison materials as a customer support solution built for teams that want centralized ticketing, conversational messaging, live chat, automation, analytics, and deeper customization at scale. TrustRadius’ comparison page shows Zendesk Suite with a higher review volume and a higher starting price than LiveAgent, which helps explain why Zendesk is often treated as the more established enterprise-leaning option. For buyers, the tradeoff is usually between breadth, simplicity, and cost. LiveAgent’s comparison page highlights a universal inbox, real-time live chat, built-in call center, customer portal, built-in CRM, analytics, gamification, and more than 200 integrations. Its pricing page also surfaces video call functionality, call routing, IVR, call recordings, and multiple communication channels in the same product. Zendesk’s review content focuses more on workflow structure, multi-channel ticketing, automation, reporting, and customization depth. That makes Zendesk appealing when your support model is growing more complex and you want a platform that can be configured heavily. LiveAgent can be easier to justify if you want to keep costs lower, start with a free plan, and still cover phone, chat, email, and self-service from one stack. The best choice often comes down to implementation style. LiveAgent appears stronger for teams that want broad channel coverage and visible pricing, especially when call center and video capabilities matter. Zendesk appears stronger for teams that prioritize a mature support platform with deeper customization and a well-known ecosystem, and are comfortable paying more as they scale. Both products can support serious customer service work, but they frame the buying decision differently: LiveAgent as a value-forward all-in-one option, and Zendesk as a more premium, scale-oriented support suite.
LiveAgent is best for teams that want an affordable all-in-one support stack with live chat, ticketing, email integration, self-service, and call-center features in one place. It is also a strong fit for buyers who want published pricing, a free plan, and an easier path to adding channels without moving to a premium suite immediately.
Zendesk is best for support organizations that need a more established, highly configurable platform for omnichannel ticketing, automation, analytics, and scaled workflows. It is especially attractive when a team expects to grow into more advanced setup and customization, even if that means a higher price point.
| Dimension | LiveAgent | Zendesk |
|---|---|---|
| Core support model | LiveAgent combines help desk ticketing, live chat, email integration, knowledge base, and call center capabilities in one stack, making it feel like an all-in-one customer communication hub. Its site also highlights customer portal, automation rules, and live chat as part of the product. | Zendesk is described as a centralized customer support platform built around ticketing, conversational messaging, and live chat, with broader emphasis on automation, analytics, and configurable workflows. |
| Voice and real-time communication | LiveAgent explicitly includes a built-in call center and pricing-page features such as IVR, call routing, call recordings, and video call functionality, which makes voice-led support a visible part of the product story. | Zendesk’s review coverage mentions voice as one channel among several in an omnichannel ticketing system, but the supplied documents focus more on ticketing, messaging, reporting, and automation than on native call-center depth. |
LiveAgent has a TrustRadius score of 8.8 out of 10.
Score 8.8 out of 10
LiveAgent has 147 reviews and ratings on TrustRadius.
147 Reviews and Ratings
LiveAgent starts at $0 per month on the TrustRadius comparison page.
$0 per month
Zendesk Suite has 1,084 reviews and ratings on TrustRadius.
1084 Reviews and Ratings
Zendesk Suite starts at $69 per month per agent on the TrustRadius comparison page.
$69 per month per agent
LiveAgent’s free plan page says customers can start for free with no commitment.
For Free!
LiveAgent’s pricing page says the product includes a 30-day free trial with no credit card required.
Start with a 30-day free trial. No credit card required.
Zendesk’s review article shows a G2 rating of 4.3 out of 5.
⭐ 4.3 / 5
Choose LiveAgent if your buying priority is value, bundled channels, and faster adoption. The official pricing and free-plan pages show a low-friction entry point, and the TrustRadius comparison describes LiveAgent as offering omnichannel support, a built-in call center, and a customer service portal in the same product. Choose Zendesk if your support team is already operating at a higher level of complexity and wants a platform commonly associated with deeper configuration, analytics, and workflow control.
If you are comparing total cost before trialing, start by weighing the published pricing signals. LiveAgent publicly shows a free plan and paid tiers with entry pricing on its site, while the TrustRadius comparison lists Zendesk Suite starting at a much higher monthly price. That difference makes LiveAgent easier to test and budget for when you are sensitive to per-agent spend.
Based on the supplied comparison data, yes. TrustRadius lists LiveAgent’s starting price at $0 per month and Zendesk Suite at $69 per month per agent. LiveAgent also publishes a free plan and a paid pricing ladder on its own site, which gives buyers a lower-friction path to adoption. Zendesk may still be worth the spend for teams that need more depth, but the entry cost is clearly higher.
LiveAgent has the clearer call-center story in the supplied documents. Its pricing page explicitly includes a call center, IVR, call routing and transfers, call recordings, and video call functionality. Zendesk is described as an omnichannel support suite, but the provided sources emphasize ticketing, messaging, automation, and reporting more than native voice depth. If voice is central to your support motion, LiveAgent looks more directly aligned with that use case.
The supplied review sources show both products are well regarded, but LiveAgent and Zendesk are not evaluated on the same platform in the same way. LiveAgent’s TrustRadius page shows a score of 8.8 out of 10 from 147 reviews and ratings, while Zendesk Suite’s TrustRadius comparison shows 8.6 out of 10 with 1,084 reviews and ratings. The surrounding review text suggests LiveAgent is often praised for ease, consolidation, and value, while Zendesk is praised for scale, automation, and configurability. Buyers should treat the scores as directional rather than definitive, because the review populations and source pages differ.
