by LiveAgent · liveagent.com ↗
Multichannel help desk software for managing tickets, chat, email, and customer service workflows.
Per-agent subscription with monthly and annual billing, plus separately priced add-ons and top-ups.
LiveAgent advertises a 30-day free trial with no credit card required. The pricing page says billing can be monthly or annually, and the annual option is billed yearly and calculated based on the number of agents added to the system. The page also says users can upgrade, downgrade, or cancel anytime, with no contracts and no setup fee. A promotional discount is shown for new users through January 1st, 2027, with 33% off on monthly and yearly subscriptions.
Customer Portal: unlimited. Contact forms and incoming/outgoing email accounts: 3 on the pricing table shown. Live chat button: 2 on the pricing table shown. Knowledge base: 1 on the pricing table shown.
Contact forms and incoming/outgoing email accounts: 10 on the pricing table shown. Live chat button: 5 on the pricing table shown. Knowledge base: 1 on the pricing table shown. Custom filters: 500 filters per agent on the pricing table shown.
Contact forms and incoming/outgoing email accounts: 50 and 150 respectively on the pricing table shown. Live chat button: 50 on the pricing table shown. Knowledge base: 2 on the pricing table shown. Custom filters: 1000 filters per agent on the pricing table shown.
Contact forms and incoming/outgoing email accounts: 200 and 500 respectively on the pricing table shown. Live chat button: 100 on the pricing table shown. Knowledge base: 10 on the pricing table shown. Custom filters: 5000 filters per agent on the pricing table shown.
Available as an add-on for tracking time spent on tickets and tasks.
Adds extra knowledge bases for different products or departments.
The pricing table shows Instagram at $39/month + $19/month on one of the plan columns, indicating an extra charge on top of a base Instagram integration cost.
A small support team wants an entry plan with chat, ticketing, and knowledge base tools.
Expected cost$15 per agent/month billed annually or $19 per agent/month billed monthly.A growing team needs call center features, SLAs, and more reporting.
Expected cost$29 per agent/month billed annually or $35 per agent/month billed monthly.A larger organization needs social channels like Facebook, Instagram, X, Viber, Telegram, and WhatsApp.
Expected cost$49 per agent/month billed annually or $59 per agent/month billed monthly.An enterprise buyer wants priority support, dedicated account management, and flexible setup.
Expected cost$69 per agent/month billed annually or $85 per agent/month billed monthly.Yes. LiveAgent says you can start with a 30-day free trial, and no credit card is required. The pricing page also says you can upgrade, downgrade, or cancel anytime. That makes it possible to evaluate the product before committing to a paid plan.
LiveAgent is priced per agent, with both monthly and annual billing shown publicly on the pricing page. The annual price is billed yearly and calculated based on the number of agents you add to the system. If you add more agent seats during the year or month, LiveAgent says a top-up request will be generated at the same reduced rate.
The product homepage says there is no setup fee, and the pricing page says there are no contracts. It also says you can cancel any time. Buyers should still watch for separate add-on charges and seat top-ups if their usage grows.
