Free
Free plan$0
- Ticketing system
- Live chat widget
- Email integration
- Knowledge base
Ticket history is limited to 7 days; email support channels are limited to 1; reporting and analytics are basic; integrations are not included.
LiveAgent Pricing, Plans, and Availability
#15 in Helpdeskby LiveAgent · liveagent.com ↗
Best for video calls in contact centers
Pricing at a glance
LiveAgent’s pricing is built for teams that want to start small and scale without changing platforms. The official pricing page shows a per-agent model with both monthly and annual billing, plus a free plan for basic support needs. For buyers comparing options, the structure is straightforward: the entry paid tier covers core ticketing and live chat, and higher tiers add call center, IVR, social channels, SSO, and dedicated support. That makes it easy to match spend to the capabilities your team actually needs.
The pricing page also emphasizes flexibility. You can start with a 30-day free trial, no credit card is required, and the product messaging says you can upgrade, downgrade, or cancel anytime. Annual billing is presented as the lower-cost path, while monthly billing offers more flexibility. In addition, the free plan offers a no-cost way to test the platform, though with clear limits around ticket history, integrations, and reporting. If you are budgeting for a contact center or helpdesk rollout, LiveAgent’s published pricing gives you a clear starting point without hidden setup fees.
◇ Pricing model
Per agent, per month; monthly and annual billing available, plus a free plan.
↻ Billing notes
LiveAgent offers both monthly and annual billing, with annual pricing billed yearly and calculated based on the number of agents you add to the system. The pricing page says you can start with a 30-day free trial and that no credit card is required. It also says you can upgrade, downgrade, or cancel anytime, and that there are no contracts and no setup fees.
Plans and pricing
5 tiersSmall business
Annual$15 per agent/month billed annually
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
The pricing page presents this as the entry paid tier and notes it is billed annually per agent.
Medium business
Annual$29 per agent/month billed annually
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
This tier includes everything in Small plus call center and reporting features.
Large business
Annual$49 per agent/month billed annually
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
This tier adds advanced admin, security, and social channel features on top of Medium.
Enterprise
Annual$69 per agent/month billed annually
- Everything in Large plan
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
The plan description says it is a full-scale solution with extra support and exclusive services.
Evidenceliveagent.com ↗liveagent.com ↗
Add-ons and extras
Time Tracking
$19 / monthThe pricing page lists Time Tracking as an add-on available for ticket and task time tracking.
Additional knowledge base
$19 / month / per KBAdditional knowledge bases can be added for different products or departments.
Instagram integration add-on
$39/month + $19/monthThe pricing table shows Instagram integration as a paid channel option with a base monthly charge plus an additional monthly charge.
WhatsApp integration
$39/monthThe pricing table lists WhatsApp as a paid communication channel integration.
Viber integration
$39/monthThe pricing table lists Viber as a paid communication channel integration.
X integration
$39/monthThe pricing table lists X as a paid communication channel integration.
Evidenceliveagent.com ↗
What buyers actually pay
A small support team wants the lowest-cost paid option while keeping live chat and ticketing.
Expected cost$15 per agent/month billed annually.Number of agent seatsAnnual billing selection
A team needs call center features, IVR, and reporting in addition to core ticketing.
Expected cost$29 per agent/month billed annually.Number of agent seatsNeed for call center and IVRReporting requirements
A company needs social channel support and stronger admin controls.
Expected cost$49 per agent/month billed annually.Number of agent seatsSocial channel integrationsSSO and custom roles
An enterprise buyer wants dedicated support and custom billing setup.
Expected cost$69 per agent/month billed annually.Number of agent seatsDedicated account managementPriority supportCustom billing setup
A very small team only needs basic support tools and can accept plan limits.
Expected cost$0 on the free plan.Ticket history limitSingle email support channelBasic reportingNo integrations
Evidenceliveagent.com ↗liveagent.com ↗
Pricing FAQ
Yes. The pricing page says LiveAgent starts with a 30-day free trial and that no credit card is required. It also says you can upgrade, downgrade, or cancel anytime. That makes it easy to test the product before committing to a paid plan.
LiveAgent is priced per agent, with both monthly and annual billing available. The official pricing page shows annual rates for Small, Medium, Large, and Enterprise, and it also shows separate monthly pricing for the same plans. The page explains that annual pricing is billed yearly and calculated based on the number of agents you add to the system.
Yes. The pricing page states that you can upgrade, downgrade, or cancel anytime. It also says there are no contracts, which gives buyers flexibility if team size or feature needs change. For annual plans, added seats trigger a top-up request at the same reduced rate.
The free plan includes a ticketing system, live chat widget, email integration, and a knowledge base. The free-plan page also notes some limitations: ticket history is limited to 7 days, integrations are not included, and reporting is basic. It is positioned as a basic support option rather than a full paid plan.