Cognigy
NewAI agents that get things done. On your platform.
#61 of 80 in AI Agents1,000 customers (per cognigy.com)
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Cognigy ranks #61 of 80 in AI Agents with an AI visibility score of 0.9 (SlateIndex, Nov 3, 2026).
- Cognigy is most visible on Perplexity (1.9) and least on Google AI Mode (0).
- AI engines name Cognigy in 2 of the 30 AI Agents buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Cognigy, with 7 citations.
About
Company details for Cognigy
Cognigy.AI is an enterprise platform for building, testing, deploying and operating AI agents for customer service across voice and chat. It brings orchestration, evaluation, governance and open architecture into one product. The vendor states it is already running across more than 1,000 brands. It ranks #61 of 80 in AI Agents on SlateIndex and has a visibility score of 0.9 in the latest weekly run.
It has raised about $175M. Its differentiator: agentic reasoning combined with deterministic logic, so predictability and regulatory compliance can be kept wherever they are essential.
- Website
- cognigy.com
- Categories
- AI Agents
- Company size
- 201–500 employees
- Headquarters
- Düsseldorf, Germany
- Company type
- Division of NiCE
- Funding
- Seed · $175M raised
- Customers
- 1,000 · per cognigy.com/product/cognigy-ai
- Deployment
- Standalone or inside NiCE CXone
- Integrations
- 110+ native
- Languages
- 100 supported
Read from linkedin.com, nice.com, cognigy.com, getmacha.com, multiples.vc, techcrunch.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in AI Agents. Microsoft Copilot Studio leads the category at 33.3%.
Media
Website and product screenshots for Cognigy
AI mentions & citations
Recent answers that name Cognigy
Compare the leading AI Agents platforms
Customer-service voice and chat: Kore.ai, Cognigy, Intercom, or specialized contact-center platforms.
Which AI Agents vendors do analysts recommend?
NiCE Cognigy — identified as a relevant Forrester Wave Leader for conversational AI.
Which AI Agents vendors do analysts recommend?
For customer service, Gartner's July 2026 Conversational AI Platforms research also evaluates Kore.ai, Cognigy, Google, IBM, Salesforce, Yellow.ai and other specialists.
Products & features
What Cognigy sells
Cognigy.AI
Platform to build, test, deploy, operate and measure AI agents for customer service.
Agentic AI
AI agents that reason, decide and act, governed by the customer's own rules.
Voice Gateway
Voice connectivity for AI agents.
Conversation Analyzer
Conversation analytics using LLM-based evaluation of transcripts.
Simulator
Testing of AI agents using digital twins and synthetic customers.
Agent Copilot
Live chat copilot that assists human agents.
Strengths engines cite
- Recognised as a Forrester Wave Leader for conversational AI
- Named among leading customer-service voice and chat platforms
- Evaluated in Gartner's Conversational AI Platforms research
Target market & buyers
Large enterprises running customer service
Notable customers include Bosch, E.ON, ERGO, Carglass, Henkel, DHL, Lufthansa Group, Nestlé.
| Industry | Primary use case |
|---|---|
| Airlines | Rebooking flights and handling customer service conversations at scale |
| Automotive | Self-service AI agents for vehicle owners |
| Retail & E-commerce | In-store AI agents and changes to customer deliveries |
| Telecommunications | Adding data to customer plans and handling account requests |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Funding round | 2021 | $44M |
| Series B extension (DTCP) | 2022 | $15M |
| Series C | 2024 | $100M |
| Seed | — | $2M |
| Latest known round | Total raised |
|---|---|
| Seed | $175M |
Recent developments
- Apr 2026ProductRelease 2026.8 adds native integration with NiCE Knowledge Hub
Cognigy release 2026.8 added native integration with NiCE Knowledge Hub.
- Mar 2026ProductAgentic AI innovations announced at Nexus 2026
NiCE announced conversation analytics using LLM-based evaluation of transcripts and expanded Model Context Protocol integration.
- Feb 2026CompanySole Customers' Choice in Gartner Peer Insights Voice of the Customer
NiCE said Cognigy was the only vendor recognized as Customers' Choice in the 2025 Gartner Peer Insights Voice of the Customer for enterprise conversational AI platforms.
- Jan 2026ProductNiCE launches Cognigy Simulator
Simulator for testing AI agents using digital twins and synthetic customers.
Competitive landscape
How Cognigy compares with its top three alternatives
Cognigy most often appears alongside Salesforce, AWS, Microsoft Copilot Studio in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Cognigy | 0.9% | 0.4% | New | Pricing not available |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| AWS | 35.7% | 7.5% | New | Pricing not available |
| Microsoft Copilot Studio | 33.3% | 5.9% | New | Pricing not available |
| OpenAI Agents SDK | 31.4% | 5.8% | New | Pricing not available |
Cite as: SlateIndex, “Cognigy AI visibility profile”, https://slateindex.ai/brand/cognigy, data of Nov 3, 2026. Licence: CC BY 4.0.