360LearningAI-driven enterprise LMS with collaborative learning
vs
ZendeskAI-powered customer service platform
Comparison · Knowledge Management · weekly run Nov 3
360Learning vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Knowledge Management: it has a visibility score of 9.4 versus 0 for 360Learning.
Choose 360Learning if…
- You want a lower entry price ($8 vs $19)
- You need GDPR or ISO 27001 or SOC 2 coverage
- Collaborative, peer-driven learning
- Subject matter experts rapidly build and share courses
Choose Zendesk if…
- You want the brand AI engines rank higher (9.4 vs 0)
- AI answers describe it more positively (34% vs 33% positive)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 360Learning | Zendesk |
|---|---|---|
| Visibility score | 0% | 9.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #49 | #11 |
| Share of voice | 0% | 3.7% |
| Mentions this run | 0 | 20 |
| Positive in AI answers | 33% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
360Learning 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
360LearningZendesk
Head to head in AI answers
0 engine answers name both brands
0360Learning ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | 360Learning | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $8 per seat / mo | $19 per seat / mo |
| Free plan | No · 30-day trial | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | GDPR, ISO 27001, SOC 2 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Dedicated technical support teams, Priority SLA and support, Premium onboarding and dedicated account management, Live customer webinars and knowledge base | Help Center, Community, Partners |
| Founded | 2013 | 2007 |
| Headquarters | New York, NY, United States | San Francisco, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | French government grant (France 2030), amount reported inconsistently · $240M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Enterprise organizations that need to scale learning quickly while keeping it relevant and engaging | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
360Learning
Team$8user per month
BusinessCustomcustom contract
EnterpriseCustomcustom contract
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
360Learning
- Collaborative, peer-driven learning
- Subject matter experts rapidly build and share courses
- Lets employees contribute to training content
- AI-powered collaborative learning
- Strong user reviews and recommendations
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “360Learning vs Zendesk”, https://slateindex.ai/compare/360learning-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.