Zendesk pricing 2026: plans and costs
How AI answers describe Zendesk pricing
Prices are USD per agent/month, generally based on annual billing for Zendesk and Freshdesk.
Compared to: Freshworks · Salesforce · HubSpot
- For additional reference, see the official Intercom pricing, Zendesk pricing and Tidio pricing pages.
- Zendesk pricing — 20% savings.
- Zendesk: about $19 per agent/month for basic support, with suites starting around $55.
Quick pricing summary
- Support Team: $19 agent/month paid yearly
- Suite Team: $55 agent/month paid yearly
- Suite Professional: $115 agent/month paid yearly
- Suite Enterprise + Copilot: Custom (contact sales)
- Annual billing: saves 20% vs monthly
- Worth noting: Prices shown paid yearly. AI agents billed per automated resolution; App Builder, Action Builder and Voice usage beyond allowances billed by consumption. Startups program offers 6-month Suite trial for up to 50 agents.
Plans
Support Team
$19 agent/month paid yearly
- Email and ticketing system
- Ticket routing
- Prebuilt analytics dashboards
- Pre-written responses
- Customer context
- Automations and triggers
Suite Team
$55 agent/month paid yearly
- Support Team features
- AI Agents
- AI Knowledge Base
- AI Action Builder
- Omnichannel routing
- Messaging and live chat
- Telephony
Suite Professional
$115 agent/month paid yearly
- Suite Team features
- AI Admin Copilot
- AI App Builder
- AI Writing Tools
- AI Quick Reports
- Skills-based routing
- IVR phone tree
Suite Enterprise + Copilot
Custom contact sales
- Suite Professional features
- AI Intelligent Triage
- AI Auto Assist
- AI Generative AI for Voice
- Approval workflows
- Sandbox environment
- Custom agent roles
What you get on each plan
| Feature | Support Team | Suite Team | Suite Professional | Suite Enterprise + Copilot |
|---|---|---|---|---|
| Email and ticketing system | ✓ | ✓ | ✓ | ✓ |
| AI Agents | — | ✓ | ✓ | ✓ |
| Messaging and live chat | — | ✓ | ✓ | ✓ |
| Omnichannel routing | — | ✓ | ✓ | ✓ |
| Telephony | — | ✓ | ✓ | ✓ |
| Skills-based routing | — | — | ✓ | ✓ |
| IVR phone tree | — | — | ✓ | ✓ |
| AI Admin Copilot | — | — | ✓ | ✓ |
| Sandbox environment | — | — | — | ✓ |
| Custom agent roles | — | — | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Copilot | $50 agent/month paid yearly | Add-on |
| Workforce Engagement Bundle | $50 agent/month paid yearly | Add-on |
| Contact Center | $83 agent/month paid yearly | Add-on |
Zendesk pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Zendesk | $19 per seat / mo | No | Per seat | — | |
| Freshworks | — | — | — | — | Compare → |
| Salesforce | — | — | — | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
List prices as published on www.zendesk.com/pricing/. Totals are worked examples, not quotes.