Cognigy vs Lyzr

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Cognigy is the stronger AI pick in AI Agents: it has a visibility score of 0.9 versus 0.9 for Lyzr, and ranks ahead in 0% of the answers that name both.

Choose Cognigy if…

Recognised as a Forrester Wave Leader for conversational AI
Named among leading customer-service voice and chat platforms
Evaluated in Gartner's Conversational AI Platforms research

Choose Lyzr if…

You need SOC 2 Type II or ISO 27001 or ISO 42001 or GDPR or HIPAA or CCPA coverage
specialized compliance and governance features for regulated environments

AI visibility side by side

Latest weekly run · Nov 3

Metric	Cognigy	Lyzr
Visibility score	0.9%	0.9%
Change vs last week	New	New
Rank in AI Agents	#61	#60
Share of voice	0.4%	0.4%
Mentions this run	3	3
Positive in AI answers	—	—

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Cognigy 0pp · Lyzr 0pp over 0 weekly runs.

Engine by engine

Cognigy leads on 1 of 3 engines

ChatGPT

0.9%

1.9%

AI Mode

0.9%

Perplexity

1.9%

CognigyLyzr

Head to head in AI answers

1 engine answers name both brands

0Cognigy ranked higher

1Lyzr ranked higher

Prompt	Engine	Cognigy	Lyzr
Which AI Agents vendors do analysts recommend?	ChatGPT	#27	#19

Features, pricing & fit

Dimension	Cognigy	Lyzr
Pricing model	—	Flat tiers
Entry price	—	Free; paid from $100,000 / mo
Free plan	—	Yes
Deployment	Standalone or inside NiCE CXone	Hosted by Lyzr, in the customer's cloud, in their VPC, on-prem or air-gapped
Integrations	110+	—
Compliance	—	SOC 2 Type II, ISO 27001, ISO 42001, GDPR, HIPAA, CCPA
Support	—	Forward-deployed engineers who build alongside your team, Reimagineers who own the business result, Applied AI team for production rollout
Founded	—	2023
Headquarters	Düsseldorf, Germany	Jersey City, NJ
Employees	201–500	201–500
Funding	Seed · $175M raised	Series A+ · $15M raised
Best for	Enterprise customer service and contact center teams	Enterprises that already run AI agents and need them governed and moved to production, especially in regulated industries such as banking, insurance and government.