DifyThe Platform for Production-Ready Agentic Workflows
vs
ZendeskAI-powered customer service platform
Comparison · AI Agents · weekly run Nov 3
Dify vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dify is the stronger AI pick in AI Agents: it has a visibility score of 5.2 versus 4.8 for Zendesk.
Choose Dify if…
- You want the brand AI engines rank higher (5.2 vs 4.8)
- You want a free plan to start
- You need a self-hosted or on-premises option
- You need GDPR coverage
Choose Zendesk if…
- You want a lower entry price ($19 vs $590)
- AI answers describe it more positively (34% vs 27% positive)
- You need ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Per seat pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dify | Zendesk |
|---|---|---|
| Visibility score | 5.2% | 4.8% |
| Change vs last week | New | New |
| Rank in AI Agents | #22 | #25 |
| Share of voice | 1.5% | 0.9% |
| Mentions this run | 11 | 6 |
| Positive in AI answers | 27% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dify 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Dify leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
DifyZendesk
Head to head in AI answers
0 engine answers name both brands
0Dify ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Dify | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $590 / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Dify Cloud, customer VPC, or self-hosted (Docker, Kubernetes via Helm chart) | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | SOC 2 Type II, ISO 27001:2022, GDPR | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Community Discord and forum support, Dedicated CSM and 24/7 support on Enterprise, Professional technical support on Enterprise | Help Center, Community, Partners |
| Founded | 2023 | 2007 |
| Headquarters | — | San Francisco, California, United States |
| Employees | — | 5,000+ |
| Funding | Series Pre-A | Take-private (Hellman & Friedman, Permira) |
| Best for | Enterprise teams and developers who need to take AI agents and workflows from prototype to production, including organizations that require private deployment, security review and audit. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Dify
Professional$590per workspace / year
Team$1,590per workspace / year
Sandbox$0free
EnterpriseCustomcustom, contact sales
Community$0free
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Dify
- Self-hosting and strong data control
- Recommended as a no-code option
- Well suited for building AI-powered applications
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Dify vs Zendesk”, https://slateindex.ai/compare/dify-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.