Five9Smarter CX with every interaction.

RingoverAI-Powered Communications to Accelerate Your Growth

Comparison · Contact Center · weekly run Nov 3

Five9 vs Ringover

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Five9 is the stronger AI pick in Contact Center: it has a visibility score of 28.5 versus 2.7 for Ringover, and ranks ahead in 0% of the answers that name both.

Choose Five9 if…

You want the brand AI engines rank higher (28.5 vs 2.7)
You need more native integrations (300+ vs 100+)
You need SOC 2 Type II or HIPAA or PCI-DSS or GDPR or C5 or ISO 27001 or DORA or ISO/IEC 27017:2015 or CSA STAR or TX-RAMP Level 2 or Cyber Essentials or CPNI coverage
Cloud-native architecture seen as scalable and reliable

Choose Ringover if…

AI answers describe it more positively (86% vs 48% positive)
You need PCI-DSS for service providers or HDS (health data hosting) or ISO 9001 or ISO 14001 or ISO 27001:2013 or ISO 50001 coverage
Highest average rating on Capterra, tied at 4.83/5
Large, well-validated review base (429 reviews)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Five9	Ringover
Visibility score	28.5%	2.7%
Change vs last week	up+1.1%	down−0.7%
Rank in Contact Center	#4	#27
Share of voice	6.2%	0.5%
Mentions this run	36	3
Positive in AI answers	48%	86%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Five9 +1pp · Ringover −0.6999999999999997pp over 1 weekly runs.

Engine by engine

Five9 leads on 3 of 3 engines

ChatGPT

35.8%

3.3%

AI Mode

28.9%

1.7%

Perplexity

20.9%

3.1%

Five9Ringover

Head to head in AI answers

2 engine answers name both brands

0Five9 ranked higher

2Ringover ranked higher

Prompt	Engine	Five9	Ringover
Which contact center platform has the best reviews?	ChatGPT	#6	#2
Which contact center platform has the best reviews?	Perplexity	#4	#2

Features, pricing & fit

Dimension	Five9	Ringover
Pricing model	—	Per seat
Entry price	—	$19 per seat / mo
Free plan	—	No
Deployment	Cloud	Cloud (SaaS)
Integrations	300+	100+
Compliance	SOC 2 Type II, HIPAA, PCI-DSS, GDPR, C5, ISO 27001, DORA, ISO/IEC 27017:2015, CSA STAR, TX-RAMP Level 2, Cyber Essentials, CPNI	PCI-DSS for service providers, HDS (health data hosting), ISO 9001, ISO 14001, ISO 27001:2013, ISO 50001
Support	Support portal, Community, Training, Documentation	Dedicated 24/7 support on Enterprise plan, Dedicated Customer Success Manager, Tailored onboarding and training, Priority support on Business AI plan
Founded	2001	2005
Headquarters	San Ramon, CA	London, Barcelona and Atlanta
Employees	1,001–5,000	—
Funding	Post-IPO convertible	Funding round (€20M) · $32M raised
Best for	Enterprises that want AI and human agents on one contact center platform.	Sales, recruitment and staffing, and customer support teams that rely on phone calls every day

Plans side by side

Five9

Pricing not available.

Ringover

Talk$19user/month (12-month commitment, min 3 users); $29 monthly

Business$49user/month (12-month commitment, min 3 users); $69 monthly

Unified$69user/month (12-month commitment, min 3 users); $89 monthly

EnterpriseCustomcustom pricing, minimum 50 users

Ringover pricing

Pros and cons

Themes from the AI answers that mention each brand

Five9

Cloud-native architecture seen as scalable and reliable
Strong blended inbound and outbound capabilities
Robust AI and automation features
Well regarded analyst standing, Gartner Magic Quadrant Leader
Strong digital self-service

Expensive quickly at enterprise scale
No robust free tier
Potential feature gaps in workforce management, quality management and analytics for large operations