Five9
Smarter CX with every interaction.
#4 of 48 in Contact Center4,000 customers (per five9.com)48% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Five9 ranks #4 of 48 in Contact Center with an AI visibility score of 28.5 (SlateIndex, Nov 3, 2026).
- Five9's visibility rose 1.1 points since the previous weekly run.
- Five9 is most visible on ChatGPT (35.8) and least on Perplexity (20.9).
- AI engines name Five9 in 21 of the 30 Contact Center buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about Five9, with 28 citations.
About
Company details for Five9
Five9 is a cloud contact center platform sold to enterprises. Its Engage product handles inbound and outbound voice, web chat, SMS, email, WhatsApp and video with AI agents and human handoff. Orchestrate routes interactions and automates agentic workflows, and Optimize uses GenAI to score interactions and report on trends and quality. It ranks #4 of 48 in Contact Center on SlateIndex and has a visibility score of 28.5 in the latest weekly run.
Founded in 2001 and headquartered in San Ramon, CA, the company employs 1,001–5,000 people. Its differentiator: blends AI and human agents across every channel, with handoffs to live agents that keep the conversation context.
- Website
- five9.com
- Categories
- Contact Center
- Company size
- 1,001–5,000 employees
- Headquarters
- San Ramon, CA
- Founded
- 2001
- Company type
- Public (NASDAQ: FIVN)
- Funding
- Post-IPO convertible
- Customers
- 4,000 · per five9.com
- Deployment
- Cloud
- Integrations
- 300+ native
- Compliance
- SOC 2 Type II, HIPAA, PCI-DSS, GDPR, C5, ISO 27001, DORA, ISO/IEC 27017:2015, CSA STAR, TX-RAMP Level 2, Cyber Essentials, CPNI
- Support
- Support portal, Community, Training, Documentation, System status page, Contact us
Read from linkedin.com, five9.com, gartner.com, trustcenter.five9.com, businesswire.com, app.dealroom.co · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Five9 gained 1 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Five9
AI mentions & citations
Recent answers that name Five9
What is the typical pricing model for Contact Center software?
Five9 – Concurrent, named-agent and usage-based options, plus bundled solutions.
Alternatives to the most popular contact center platform
If you mean alternatives to Five9, the strongest options depend on your priorities: Genesys Cloud CX for enterprise scale, NICE CXone for workforce optimization, Talkdesk for AI and fast deployment, Amazon Connect for…
Compare the leading Contact Center platforms
Most affordable contact center platform that is still reliable
Enterprise giants like Genesys or Five9 become expensive quickly, whereas ultra-cheap tools often suffer from dropped calls or poor routing logic.[](https://www.amplifai.com/blog/best-call-center-ccaas-software)
Is there a free contact center platform for small teams?
While truly comprehensive, enterprise-grade cloud contact center platforms (like Genesys or Five9) do not offer robust free tiers, there are platforms offering genuine free versions or freemium tools that small teams…
Official website of the top contact center platform vendors
Five9 – A prominent cloud-native contact center provider offering comprehensive digital engagement, intelligent routing, and AI tools.
What is a contact center platform and when does a company need one?
What are the best Contact Center tools in 2026?
The best contact center platforms in 2026 are NiCE CXone, Genesys Cloud CX, Five9, Talkdesk, Amazon Connect, and Salesforce Service Cloud.
Products & features
What Five9 sells
Five9 Engage
Inbound and outbound voice, web chat, SMS, email, WhatsApp and video with AI agents and IVAs, handing off to live agents with context.
Five9 Orchestrate
Genius AI routing that sends each interaction to its next step and automates agentic workflows across AI agents, human agents and connected systems.
Five9 Optimize
GenAI quality scoring and coaching across interactions, trending topic analysis, forecasting and scheduling, with quality, journey and number-health metrics in one view.
Strengths engines cite
- Cloud-native architecture seen as scalable and reliable
- Strong blended inbound and outbound capabilities
- Robust AI and automation features
- Well regarded analyst standing, Gartner Magic Quadrant Leader
- Strong digital self-service
Target market & buyers
Enterprise, mid-market and SMB organizations.
Notable customers include Wyndham Hotels & Resorts, Omaha Steaks, Exact Sciences, Yopa, Alaska Airlines, Kyndryl, Hanna Andersson, AdventHealth.
| Industry | Primary use case |
|---|---|
| Hospitality | Automating routine guest interactions and connecting reservation and loyalty systems (Wyndham Hotels & Resorts). |
| Retail | Scaling seasonal agents, automating payments and cutting wait times during holiday demand (Omaha Steaks). |
| Healthcare | Letting patients schedule test-kit pickups with AI agents without waiting for an agent (Exact Sciences). |
| Real Estate | Automating outreach and connecting Salesforce to cut speed-to-lead (Yopa). |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2004 | $5M |
| Series B | 2005 | $12M |
| Series C | 2011 | $9M |
| Series D | 2013 | $22M |
| IPO | 2014 | $70M |
| Round (Tracxn, May 2020) | 2020 | $650M |
| Post-IPO convertible | 2024 | $600M |
| Latest known round | Total raised |
|---|---|
| Post-IPO convertible | — |
Recent developments
- Oct 2026CompanyNamed a Leader in 2026 Gartner Magic Quadrant for CCaaS
Five9 was named a Leader for the ninth time.
- Aug 2026CompanyNamed a Leader in 2026 IDC MarketScape for agentic CCaaS
Five9 was named a Leader in the IDC MarketScape for agentic CCaaS platforms.
- Apr 2026CompanyFirst quarter 2026 financial results
Five9 completed a $150 million share repurchase with a $90 million accelerated repurchase and announced a new $200 million authorization.
- Feb 2026CompanyAmit Mathradas becomes CEO
Amit Mathradas took over as CEO of Five9.
Competitive landscape
How Five9 compares with its top three alternatives
Five9 most often appears alongside Genesys, CXone, Talkdesk CX Cloud in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Five9 | 28.5% | 6.2% | up+1.1% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| Talkdesk CX Cloud | 26.1% | 6.7% | down−0.5% | $85 / seat / mo |
| Amazon Connect | 18.4% | 4.9% | down−0.4% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 48% · Neutral 39% · Mixed 13% of 79 engine answers that mention Five9
Praised for
- Cloud-native architecture seen as scalable and reliable
- Strong blended inbound and outbound capabilities
- Robust AI and automation features
- Well regarded analyst standing, Gartner Magic Quadrant Leader
- Strong digital self-service
Criticised for
- Expensive quickly at enterprise scale
- No robust free tier
- Potential feature gaps in workforce management, quality management and analytics for large operations
Cite as: SlateIndex, “Five9 AI visibility profile”, https://slateindex.ai/brand/five9, data of Nov 3, 2026. Licence: CC BY 4.0.