LyzrTake your AI agents to production, faster.
vs
ZendeskAI-powered customer service platform
Comparison · AI Agents · weekly run Nov 3
Lyzr vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in AI Agents: it has a visibility score of 4.8 versus 0.9 for Lyzr.
Choose Lyzr if…
- You want a free plan to start
- You need ISO 27001 or ISO 42001 or GDPR or HIPAA or CCPA coverage
- Flat tiers pricing suits your budget better than per seat
- specialized compliance and governance features for regulated environments
Choose Zendesk if…
- You want the brand AI engines rank higher (4.8 vs 0.9)
- You want a lower entry price ($19 vs $100,000)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Lyzr | Zendesk |
|---|---|---|
| Visibility score | 0.9% | 4.8% |
| Change vs last week | New | New |
| Rank in AI Agents | #60 | #25 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 3 | 6 |
| Positive in AI answers | — | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Lyzr 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LyzrZendesk
Head to head in AI answers
0 engine answers name both brands
0Lyzr ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Lyzr | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $100,000 / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Hosted by Lyzr, in the customer's cloud, in their VPC, on-prem or air-gapped | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, GDPR, HIPAA, CCPA | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Forward-deployed engineers who build alongside your team, Reimagineers who own the business result, Applied AI team for production rollout | Help Center, Community, Partners |
| Founded | 2023 | 2007 |
| Headquarters | Jersey City, NJ | San Francisco, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Series A+ · $15M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Enterprises that already run AI agents and need them governed and moved to production, especially in regulated industries such as banking, insurance and government. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Lyzr
Build$0free forever
Govern$100,000year, to start
Automate workflowsCustomcustom, scoped with you
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Lyzr
- specialized compliance and governance features for regulated environments
- limited management of broad, heterogeneous third-party agent estates
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Lyzr vs Zendesk”, https://slateindex.ai/compare/lyzr-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.