Moveworks vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in AI Agents: it has a visibility score of 9.3 versus 6.5 for Moveworks, and ranks ahead in 75% of the answers that name both.
Choose Moveworks if…
- You need ISO/IEC 27001:2013 or ISO/IEC 27017:2015 or ISO/IEC 27018:2019 or ISO/IEC 27701:2019 or SOC 2 Type 2 or CSA STAR Level 2 or GDPR or CCPA or HIPAA or FedRAMP coverage
Choose ServiceNow if…
- You want the brand AI engines rank higher (9.3 vs 6.5)
- AI answers describe it more positively (36% vs 33% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or SOC 2 Type II or FedRAMP High P-ATO coverage
- Dominant enterprise leader in IT service management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Moveworks | ServiceNow |
|---|---|---|
| Visibility score | 6.5% | 9.3% |
| Change vs last week | New | New |
| Rank in AI Agents | #19 | #14 |
| Share of voice | 1.4% | 2.5% |
| Mentions this run | 9 | 16 |
| Positive in AI answers | 33% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Moveworks 0pp · ServiceNow 0pp over 0 weekly runs.
Engine by engine
ServiceNow leads on 2 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Moveworks | ServiceNow |
|---|---|---|---|
| How do I choose an AI agent platform for a mid-market team? | Perplexity | #6 | #4 |
| What should an AI agent platform integrate with? | Perplexity | #5 | #4 |
| How long does it take to roll out an AI agent platform? | AI Mode | #1 | #2 |
| Official website of the top AI agent platform vendors | ChatGPT | #28 | #10 |
Features, pricing & fit
| Dimension | Moveworks | ServiceNow |
|---|---|---|
| Deployment | Cloud SaaS, not on-prem, hosted on AWS in multiple regions. | Cloud |
| Integrations | 50+ | — |
| Compliance | ISO/IEC 42001, ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, SOC 2 Type 2, CSA STAR Level 2, GDPR, CCPA, HIPAA, FedRAMP | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Founded | 2016 | 2004 |
| Headquarters | — | Santa Clara, CA |
| Employees | — | 5,000+ |
| Funding | Series C · $315M raised | IPO |
| Best for | Large enterprises that want one AI front door for employees across IT, HR and other business applications, including ServiceNow customers. | — |
Pros and cons
Themes from the AI answers that mention each brand
Moveworks
Profile in progress.
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Moveworks vs ServiceNow”, https://slateindex.ai/compare/moveworks-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.