OutSystemsYour AI development platform built for the enterprise
vs
ZendeskAI-powered customer service platform
Comparison · AI Agents · weekly run Nov 3
OutSystems vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in AI Agents: it has a visibility score of 4.8 versus 2.8 for OutSystems.
Choose OutSystems if…
- You want a free plan to start
- AI answers describe it more positively (42% vs 34% positive)
- You need a self-hosted or on-premises option
- You need ISO 27001 or ISO 22301 or FedRAMP Authorized or HIPAA or PCI DSS or GDPR or ENS (Spain) or ACN (Italy) or DESC (UAE) coverage
Choose Zendesk if…
- You want the brand AI engines rank higher (4.8 vs 2.8)
- You need more native integrations (1800+ vs 400+)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | OutSystems | Zendesk |
|---|---|---|
| Visibility score | 2.8% | 4.8% |
| Change vs last week | New | New |
| Rank in AI Agents | #32 | #25 |
| Share of voice | 0.8% | 0.9% |
| Mentions this run | 5 | 6 |
| Positive in AI answers | 42% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
OutSystems 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Zendesk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
OutSystemsZendesk
Head to head in AI answers
0 engine answers name both brands
0OutSystems ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | OutSystems | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Cloud, hybrid and sovereign cloud deployment, with a self-hosted on-premises option in certain plans | Cloud (SaaS) |
| Integrations | 400+ | 1800+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 22301, FedRAMP Authorized, HIPAA, PCI DSS, GDPR, ENS (Spain), ACN (Italy), DESC (UAE) | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2001 | 2007 |
| Headquarters | Boston, Massachusetts, United States | San Francisco, California, United States |
| Employees | 1,001–5,000 | 5,000+ |
| Funding | Series F, led by KKR | Take-private (Hellman & Friedman, Permira) |
| Best for | Regulated enterprises that need to modernize legacy systems and run custom apps and agents they can trust | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
OutSystems
OutSystems Personal Edition$0
OutSystems Agentic Systems PlatformCustomcustom quote
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
OutSystems
- Enterprise-grade scalability for complex, mission-critical applications
- High performance and speed in app delivery
- Strong analyst rankings as an enterprise low-code leader
- Full-stack web and mobile app development with omnichannel reach
- Modernizing legacy systems and deep integrations
- Quote-based, opaque enterprise pricing
- High cost for enterprise tiers
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “OutSystems vs Zendesk”, https://slateindex.ai/compare/outsystems-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.