Retell AI vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in AI Agents: it has a visibility score of 28.7 versus 2 for Retell AI, and ranks ahead in 67% of the answers that name both.
Choose Retell AI if…
- You need a self-hosted or on-premises option
- You need HIPAA or SOC 2 Type II or GDPR or ISO 27001 coverage
- Highly rated by developers and SMBs
- One of the highest customer star ratings
Choose Salesforce if…
- You want the brand AI engines rank higher (28.7 vs 2)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Retell AI | Salesforce |
|---|---|---|
| Visibility score | 2% | 28.7% |
| Change vs last week | New | New |
| Rank in AI Agents | #42 | #3 |
| Share of voice | 0.5% | 6.1% |
| Mentions this run | 3 | 40 |
| Positive in AI answers | — | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Retell AI 0pp · Salesforce 0pp over 0 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Retell AI | Salesforce |
|---|---|---|---|
| What are the best AI Agents tools in 2026? | Perplexity | #13 | #6 |
| Which AI agent platform has the best reviews? | ChatGPT | #2 | #1 |
| Which AI agent platform has the best reviews? | AI Mode | #4 | #5 |
Features, pricing & fit
| Dimension | Retell AI | Salesforce |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud platform, with enterprise on-premises deployment available | Cloud (SaaS) |
| Compliance | HIPAA, SOC 2 Type II, GDPR, ISO 27001 | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | Community and email support, 24/7 omnichannel support with dedicated portal (Enterprise), Dedicated implementation support (Enterprise), Named account manager (Enterprise) | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2023 | 1999 |
| Headquarters | Redwood City, California | San Francisco, California |
| Employees | 51–200 | 5,000+ |
| Funding | Seed · $5M raised | — |
| Best for | Businesses that run high call volumes in healthcare, insurance, financial services, logistics and similar fields, and teams that want to build and change voice agents themselves. | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
Retell AI
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Retell AI
- Highly rated by developers and SMBs
- One of the highest customer star ratings
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Retell AI vs Salesforce”, https://slateindex.ai/compare/retell-ai-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.