Retell AI pricing 2026: plans and costs
Quick pricing summary
- Pay as you go: $0 per minute, $0.07-$0.31 for voice agents
- Enterprise: Custom (custom pricing)
- Worth noting: Enterprise pricing is custom and not published. Chat agents are priced per message, from $0.002 per AI message on the published rates. Billing covers the full call duration, including silence and hold time, and only connected calls are billed.
Plans
Pay as you go
$0 per minute, $0.07-$0.31 for voice agents
- $10 in free credits
- Full platform access
- 20 free concurrent calls
- Pre-built agent templates
- Call analytics and transcripts
- Simulation testing
- Webhooks and API access
- Community and email support
Enterprise
Custom custom pricing
- Everything from pay as you go
- Dedicated implementation support (add-on)
- Custom MSA/DPA terms
- Role-based access control
- Dedicated stable server (add-on)
- Custom SSO
- High cap on concurrent calls
- 24/7 omnichannel support with dedicated portal
What you get on each plan
| Feature | Pay as you go | Enterprise |
|---|---|---|
| Concurrent calls | 20 included, more available on demand | No cap on concurrent calls |
| Infrastructure | Shared | Dedicated stable server (add-on) |
| Support | Community and email support | 24/7 support with dedicated portal |
| Dedicated implementation support | — | Dedicated Implementation Support (add-on) |
| Custom SSO | — | ✓ |
| Custom MSA/DPA terms | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Knowledge Base | +$0.005/minute | voice agent calls |
| Batch Call | +$0.005/dial | outbound batch calls |
| Branded Call | +$0.10/outbound call | outbound calls |
| Advanced Denoising | +$0.005/minute | voice agent calls |
| Safety Guardrails | +$0.005/minute | voice agent calls |
| PII Removal | +$0.01/minute | voice agent calls |
| AI Quality Assurance | First 100 minutes free, then $0.10/minute | voice agent calls |
| SMS | $0.01/message | SMS messages |
| Concurrency (active calls) | $8.00/concurrency/month | concurrent calls beyond the first 20 |
| Retell Phone Numbers | $2.00/month | Retell-provided custom phone numbers |
Retell AI pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Retell AI | Contact sales | Yes | Usage-based | — | |
| Salesforce | — | — | — | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Compare → |
| Microsoft Copilot Studio | — | — | — | — | Compare → |
| Claude | — | — | — | — | Compare → |
| OpenAI Agents SDK | — | — | — | Teams already building on OpenAI models that want a lightweight framework to write their own agent logic. | Compare → |
List prices as published on www.retellai.com/pricing. Totals are worked examples, not quotes.