RingoverAI-Powered Communications to Accelerate Your Growth
vs
VICIdialContact Center
Comparison · Contact Center · weekly run Nov 3
Ringover vs VICIdial
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Ringover is the stronger AI pick in Contact Center: it has a visibility score of 2.7 versus 2 for VICIdial.
Choose Ringover if…
- You want the brand AI engines rank higher (2.7 vs 2)
- AI answers describe it more positively (86% vs 0% positive)
- You need PCI-DSS for service providers or HDS (health data hosting) or ISO 9001 or ISO 14001 or ISO 27001:2013 or ISO 50001 coverage
- Highest average rating on Capterra, tied at 4.83/5
Choose VICIdial if…
- Free open-source call-center software with no licensing fee
- Powerful call center software suited to traditional agent-based calling
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Ringover | VICIdial |
|---|---|---|
| Visibility score | 2.7% | 2% |
| Change vs last week | down−0.7% | down−0.6% |
| Rank in Contact Center | #27 | #28 |
| Share of voice | 0.5% | 0.3% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 86% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Ringover −0.6999999999999997pp · VICIdial −0.5pp over 1 weekly runs.
Engine by engine
Ringover leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
RingoverVICIdial
Head to head in AI answers
0 engine answers name both brands
0Ringover ranked higher
0VICIdial ranked higher
Features, pricing & fit
| Dimension | Ringover | VICIdial |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No | — |
| Deployment | Cloud (SaaS) | Self-hosted open-source install, pre-configured AWS EC2 image, and managed hosting through VICIhost |
| Integrations | 100+ | — |
| Compliance | PCI-DSS for service providers, HDS (health data hosting), ISO 9001, ISO 14001, ISO 27001:2013, ISO 50001 | — |
| Support | Dedicated 24/7 support on Enterprise plan, Dedicated Customer Success Manager, Tailored onboarding and training, Priority support on Business AI plan | — |
| Founded | 2005 | 2007 |
| Headquarters | London, Barcelona and Atlanta | St. Petersburg (Pinellas County), Florida |
| Employees | — | 11–50 |
| Funding | Funding round (€20M) · $32M raised | Raised Funding Round |
| Best for | Sales, recruitment and staffing, and customer support teams that rely on phone calls every day | — |
Plans side by side
Ringover
Talk$19user/month (12-month commitment, min 3 users); $29 monthly
Business$49user/month (12-month commitment, min 3 users); $69 monthly
Unified$69user/month (12-month commitment, min 3 users); $89 monthly
EnterpriseCustomcustom pricing, minimum 50 users
VICIdial
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Ringover
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
- Among the strongest contact center platforms by current user reviews
VICIdial
- Free open-source call-center software with no licensing fee
- Powerful call center software suited to traditional agent-based calling
- Requires paid hosting, phone service, setup, and maintenance
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Ringover vs VICIdial”, https://slateindex.ai/compare/ringover-vs-vicidial, data of Nov 3, 2026. Licence: CC BY 4.0.