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VICIdial

New to the index — the VICIdial profile is being built from its website.

Contact CenterSt. Petersburg (Pinellas County), Florida11–50 employeesFounded 2007

#28 of 48 in Contact Center0% positive in AI answers

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Visibility score
2%
down−0.6% vs last week
Weekly run · Nov 3

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

  • VICIdial ranks #28 of 48 in Contact Center with an AI visibility score of 2 (SlateIndex, Nov 3, 2026).
  • VICIdial's visibility fell 0.6 points since the previous weekly run.
  • VICIdial is most visible on ChatGPT (3.9) and least on Google AI Mode (0).
  • AI engines name VICIdial in 1 of the 30 Contact Center buyer prompts SlateIndex tracks.
  • libredesk.io is the source AI engines cite most in answers about VICIdial, with 3 citations.

About

Company details for VICIdial

VICIdial is an open-source contact center platform for inbound, outbound, and blended call handling, with predictive dialing and automated call distribution. Its core engine is Asterisk, and it includes IVR, call recording, monitoring, reporting and analytics, and CRM integration. The software is released under the AGPL and its core features are included at no cost, though hosting and add-on costs still apply. The vendor also offers a hosted service called VICIhost. It ranks #28 of 48 in Contact Center on SlateIndex and has a visibility score of 2 in the latest weekly run.

Founded in 2007 and headquartered in St. Petersburg (Pinellas County), Florida, the company employs 11–50 people. Its differentiator: released under the AGPL, with core features included at no cost.

Categories
Contact Center
Company size
11–50 employees
Headquarters
St. Petersburg (Pinellas County), Florida
Founded
2007
Funding
Raised Funding Round
Deployment
Self-hosted open-source install, pre-configured AWS EC2 image, and managed hosting through VICIhost
Platforms
ViciBox, AlmaLinux
LinkedIn · linkedin.com/company/vicidialgroup

Read from linkedin.com, capterra.com, github.com, huggingface.co, crunchbase.com, softwarefinder.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score
2%
across Contact Center answers, weighted by position
ChatGPT3.9%
AI Mode0%
Perplexity2%
Change
down−0.6%
vs last week’s run
Category rank
#28 of 48
in Contact Center
Mentions
2
in this week’s run
Share of voice
0.3%
of AI mentions in Contact Center

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now2%
30-day changedown−0.5pp
High · low2.5% · 2%
Rank#30 → #28
0%25%50%75%100%Nov 2Nov 3VICIdial 2%

VICIdial lost 0.5 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.

Media

Website and product screenshots for VICIdial

All media
Home page

AI mentions & citations

Recent answers that name VICIdial

All prompts

Is there a free contact center platform for small teams?

If you want a traditional call center with agents answering and making phone calls: VICIdial.

ChatGPT · run of Nov 3

Is there a free contact center platform for small teams?

VICIdial: Free, open-source call-center software with no licensing fee, but you must pay for hosting, SIP/phone usage, setup, and maintenance.

Perplexity · run of Nov 3

Products & features

What VICIdial sells

VICIdial

Open-source contact center platform for inbound, outbound, and blended call handling, with predictive dialing, automated call distribution, and supervisor tools.

VICIhost

Hosted service offered by Vicidial Group for running VICIdial.

Strengths engines cite

  • Free open-source call-center software with no licensing fee
  • Powerful call center software suited to traditional agent-based calling

Funding & recent developments

Funding

RoundYearAmount
Raised Funding Round——
Latest known roundTotal raised
Raised Funding Round—

Recent developments

  1. Dec 2025ProductNew VICIdial interface post by Astiostech

    A third-party firm, Astiostech, describes a new interface, dark mode, and an Authentik login integration.

  2. Nov 2025ProductDevelopment roundup covers late 2025 to early 2026

    A development roundup by developer Carpenox covers changes from late November 2025 to early 2026.

  3. Oct 2025SecurityAsterisk 16 security patches stop

    Security patches for Asterisk 16 stopped in October 2025.

  4. Sep 2025ProductViciBox 12.0.2 released

    The official installation image, ViciBox 12.0.2, was released.

  5. Sep 2025ProductAsterisk 18 becomes officially supported runtime

    Asterisk 18 became the officially supported runtime, and the founder confirmed full support.

Competitive landscape

How VICIdial compares with its top three alternatives

All alternatives

VICIdial most often appears alongside Zoho, HubSpot, Freshworks in AI answers.

vsVICIdial vs Zoho2% vs 44.8% visibility · Zoho leadsFull comparison vsVICIdial vs HubSpot2% vs 73.1% visibility · HubSpot leadsFull comparison vsVICIdial vs Freshworks2% vs 61.5% visibility · Freshworks leadsFull comparison
BrandVisibilityShare of voicevs last weekStarting price
VICIdial2%0.3%down−0.6%Pricing not available
Zoho44.8%12.5%up+5.4%Pricing not available
HubSpot73.1%13.1%NewFree plan
Freshworks61.5%12.9%up+1.7%Pricing not available
Nextiva15.7%4.5%up+1.6%$15 / seat / mo

What AI answers say

Sentiment and themes from the answers that mention this brand

Reviews

Positive 0% · Neutral 0% · Mixed 100% of 5 engine answers that mention VICIdial

Praised for

  • Free open-source call-center software with no licensing fee
  • Powerful call center software suited to traditional agent-based calling

Criticised for

  • Requires paid hosting, phone service, setup, and maintenance

Cite as: SlateIndex, “VICIdial AI visibility profile”, https://slateindex.ai/brand/vicidial, data of Nov 3, 2026. Licence: CC BY 4.0.