RingoverAI-Powered Communications to Accelerate Your Growth
vs
ZendeskAI-powered customer service platform
Comparison · Contact Center · weekly run Nov 3
Ringover vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Contact Center: it has a visibility score of 19.7 versus 2.7 for Ringover.
Choose Ringover if…
- AI answers describe it more positively (86% vs 34% positive)
- You need PCI-DSS for service providers or HDS (health data hosting) or ISO 9001 or ISO 14001 or ISO 27001:2013 or ISO 50001 coverage
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
Choose Zendesk if…
- You want the brand AI engines rank higher (19.7 vs 2.7)
- You need more native integrations (1800+ vs 100+)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Industry leader in omnichannel customer support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Ringover | Zendesk |
|---|---|---|
| Visibility score | 2.7% | 19.7% |
| Change vs last week | down−0.7% | up+1.9% |
| Rank in Contact Center | #27 | #6 |
| Share of voice | 0.5% | 5.3% |
| Mentions this run | 3 | 31 |
| Positive in AI answers | 86% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Ringover −0.6999999999999997pp · Zendesk +1.8999999999999986pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
RingoverZendesk
Head to head in AI answers
0 engine answers name both brands
0Ringover ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Ringover | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $19 per seat / mo |
| Free plan | No | No |
| Deployment | Cloud (SaaS) | Cloud (SaaS) |
| Integrations | 100+ | 1800+ |
| Compliance | PCI-DSS for service providers, HDS (health data hosting), ISO 9001, ISO 14001, ISO 27001:2013, ISO 50001 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Dedicated 24/7 support on Enterprise plan, Dedicated Customer Success Manager, Tailored onboarding and training, Priority support on Business AI plan | Help Center, Community, Partners |
| Founded | 2005 | 2007 |
| Headquarters | London, Barcelona and Atlanta | San Francisco, California, United States |
| Employees | — | 5,000+ |
| Funding | Funding round (€20M) · $32M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Sales, recruitment and staffing, and customer support teams that rely on phone calls every day | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Ringover
Talk$19user/month (12-month commitment, min 3 users); $29 monthly
Business$49user/month (12-month commitment, min 3 users); $69 monthly
Unified$69user/month (12-month commitment, min 3 users); $89 monthly
EnterpriseCustomcustom pricing, minimum 50 users
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Ringover
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
- Among the strongest contact center platforms by current user reviews
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Ringover vs Zendesk”, https://slateindex.ai/compare/ringover-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.